I am struggling to get an mp4 to play in the latest joomla on my website.

I am using a synology ds411 nas with the video located at root/diskstation/volume1/web/acousticlaptops/images/videos/Acousticconnectlowres.mp4

on my page I have
{mp4}Acousticconnectlowres.mp4{/mp4}


but not sure how the relative path works out.

I have read the table on the documentation but despite that whatever combination i try i still cannot load the mp4.

I am not sure how much of the path i need on the nas

Help would be appreciated, its driving me nuts.

regards in advance

Hi. Probably you need to read again the documentation at www.joomlaworks.net/support/docs/allvideos . The tag you are using is incorrect ( the extension should not be present ) and the path should be relative to your site root. This means that the video file should exist in your site directories.

ok ive changed the local video folder too

/images/videos

the above is in my site folder

ive changed the html to:

{mp4}/images/videos/Acousticconnectlowres{/mp4}

do i need to explicitly say videos folder?

it still fails on both

{mp4}/images/videos/Acousticconnectlowres{/mp4}

and

{mp4}/images/Acousticconnectlowres{/mp4}

Ive looked at the source code of the page and it says:

jwplayer('avID_AVPlayerID_0185218f_1462426687').setup({
'file': '//images/videos/Acousticconnectlowres.mp4',
'image': '',
'height': '300',
'width': '400',
'autostart': 'false',
'controls': '1'
});

So it appears that the file location now is ok

I wonder what would still stop it loading.

What's the value of the "Local Video Folder" in the plugin settings ? The path the plugin will look for is the path set in "Local Video Folder" option plus the path set in the tag. So, if the "Local Video Folder" is set to "images/videos" and the tag is {mp4}Acousticconnectlowres{/mp4} the file should be located at "images/videos/Acousticconnectlowres.mp4".

the local folder value is: /images/videos

ok I spotted it!

changed to images/videos

now working
thank you for taking the time to respond

You are welcome.