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No image but sound from local mp4 video [solved]

  • Klaus Bogotz
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7 years 3 months ago - 7 years 3 months ago #159661 by Klaus Bogotz
Hello,
I have placed a local mp4 video in my Joomla based website. The player opens and in Chrome y can hear the sound but don't see the video.
In Firefox I get an error message: "Error loading media: File could not be played."
What could be the reason? Help appreciated.
Regards, Klaus
Last edit: 7 years 3 months ago by Klaus Bogotz. Reason: Solved

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  • Krikor Boghossian
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7 years 3 months ago #159686 by Krikor Boghossian
Replied by Krikor Boghossian on topic No image but sound from local mp4 video
Hello Klaus,

Is there a link available to your site?

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  • Klaus Bogotz
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7 years 3 months ago #159694 by Klaus Bogotz
Replied by Klaus Bogotz on topic No image but sound from local mp4 video
Hi, thanks for your reply. I have solved the problem converting the file to .m4v with "handbrake" which as a side effect reduced the file to 50% of is original size.
It works now perfectly.
Regards, Klaus

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  • Krikor Boghossian
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7 years 3 months ago #159724 by Krikor Boghossian
Replied by Krikor Boghossian on topic No image but sound from local mp4 video
Nice to hear that Klaus :)

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7 years 3 months ago #159843 by Babi Szolosi
Replied by Babi Szolosi on topic No image but sound from local mp4 video [solved]
I have the same problem. The video plays smoothly in Opera, only sound in Chrome and error message (as described by Klaus) in Firefox and IE.
I tried Klaus's solution (converted the mp4 file to mkv) but no luck.
Really need to make this work. The link is www.heidivictoria.com.au/

Thank you in advance.
Babi

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  • Krikor Boghossian
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7 years 3 months ago #159856 by Krikor Boghossian
Replied by Krikor Boghossian on topic No image but sound from local mp4 video [solved]
Hello,

The format should me mp4 with h264 encoding.

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