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Error after confirmation link clicked

  • Nate Hunter
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7 years 8 months ago #156653 by Nate Hunter
Error after confirmation link clicked was created by Nate Hunter
I have this form set up and it is working fine. Submissions are being confirmed through the link in the email and it all works fine. (using RSForms pro

I get an error with this line:
JFile: :read: Unable to open file: /mnt/data/vhosts/casite-1290.cloudaccess.net/httpdocs/media/k2/assets/js/k2.frontend.js?v2.7.0&sitepath=/

This shows up after clicking on the confirmation in the email .

Can you please help me figure out why this error is happening, how to fix it, or is there a way to turn it off?

I have contacted RSForms and they said that it looked like K2 was the culprit. Based on the file structure in the URL in the error message I am inclined to agree.

Our Setup:
Joomla v3.6
K2 v2.7.0
RSForms PRO v 1.51.14

Any ideas would be greatly appreciated!

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  • Krikor Boghossian
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7 years 8 months ago #156666 by Krikor Boghossian
Replied by Krikor Boghossian on topic Error after confirmation link clicked
Is the file present there and accessible?

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  • Nate Hunter
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7 years 8 months ago #156699 by Nate Hunter
Replied by Nate Hunter on topic Error after confirmation link clicked
looks like it. when I add the path to my URL it shows an HTML page.
screencast.com/t/q3vH4mvT7Lq3

i am wondering why the URL is the casesite URL which is a staging site that cloudaccess uses if the DNS isnt set you still have access to the site via their servers. Not sure why the casesite would be used.
Ideas?

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  • Krikor Boghossian
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7 years 8 months ago #156718 by Krikor Boghossian
Replied by Krikor Boghossian on topic Error after confirmation link clicked
So, it's there but not accessible.
Can you send me an example of this confirmation page?

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