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Problem indexing Smart Search

  • Simon Dainty
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7 years 7 months ago #157424 by Simon Dainty
Problem indexing Smart Search was created by Simon Dainty
I am trying to index content using 'Smart search' and getting an error.

Smart Search: Indexed Content
I select the 'Index button' and get ...

Indexer Running
Your content is being indexed. Do not close this window.


After about a minute I get...

An Error Has Occurred
There was a problem rendering your image gallery. Please make sure that the folder you are using in the Simple Image Gallery Pro plugin tags exists and contains valid image files. The plugin could not locate the folder: images/gallery/products


As far as I can tell images/gallery/products does exist and contains valid image files.

What do you advise...
* how can I locate the problem content?
* should I 'Clear index' and start again?

Thanks for your time.

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  • Krikor Boghossian
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7 years 7 months ago #157426 by Krikor Boghossian
Replied by Krikor Boghossian on topic Problem indexing Smart Search
Hello Simon,

Since this issue is related to a commercial extension please open a ticket in the helpdesk.

Furthermore please make sure that you are using K2's latest version.

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  • Simon Dainty
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7 years 7 months ago #157428 by Simon Dainty
Replied by Simon Dainty on topic Problem indexing Smart Search
Soz, will do.

Thanks

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  • Krikor Boghossian
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7 years 7 months ago #157431 by Krikor Boghossian
Replied by Krikor Boghossian on topic Problem indexing Smart Search
Thank you Simon :)

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