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Do not appear previews

  • Anna Maria
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9 years 11 months ago #55062 by Anna Maria
Do not appear previews was created by Anna Maria
Hello, I use on my ito www.bottega-darte.com your wonderful plugin SimpleImage Gallery.
a bit 'of time Risco to view thumbnails that are suitably Click to see the picture in large size.
Everything works perfectly except the fact of seeing these previews.
I have questions about it solutions? Thank you

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9 years 11 months ago #55075 by Lefteris
Replied by Lefteris on topic Do not appear previews
Hi. Which version of the plugin are you using? Try to update to the latest version.

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9 years 11 months ago #55088 by Anna Maria
Replied by Anna Maria on topic Do not appear previews
Thanks for your attention.
Using the plug-in whisker version of joomla 1.5 and 3.0 on another website, Symple version 3 of joomla 2.5.
The plugin works fine, but I repeat that I do not see the thumnail, you see only white.
You help me to solve the problem?

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9 years 11 months ago #55096 by Lefteris
Replied by Lefteris on topic Do not appear previews
It looks like for some reason your server is not serving the thumbnails: www.bottega-darte.com/cache/jw_sig/jw_sig_cache_e2f91c80e8_303.jpg . In addition your error.php page has an error not allowing us to see the message. Try to:

1. Check that the cache directory is not protected with .htaccess.

2. Fix the error.php so we can get more information regarding the error.

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9 years 11 months ago #55106 by Anna Maria
Replied by Anna Maria on topic Do not appear previews
Not being a very technical person, could you explain the steps to take to solve this problem?
About the file. Hactcess what we would do?

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9 years 11 months ago #55121 by Lefteris
Replied by Lefteris on topic Do not appear previews
This is a guess, it is not sure that there is an .htaccess. file. Try to rename the file htaccess.txt ( you will find it in the root directory of your site ) to .htaccess. Also look for an .htaccess file in /cache directory. If you find one delete it from there. If you are not familiar at all with this, then just ask your hosting provider why your server is not serving the static file www.bottega-darte.com/cache/jw_sig/jw_sig_cache_e2f91c80e8_303.jpg.

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