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Issue with Internet Explorer and Ibento?

  • Anne Marie Rasmussen
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4 years 2 months ago #139666 by Anne Marie Rasmussen
Anne Marie Rasmussen created the topic: Issue with Internet Explorer and Ibento?
OK here's an odd problem. I am using Ibento on the landing page of my site. There is a video and a link to "enter the site". I have been informed by a couple of people using Internet Explorer 11 that the link to enter the site disappears after a few seconds and can't proceed to the site. When they try other browsers it works fine. I've tried to reproduce the problem on both my desktop and laptop using IE 11 but it is working fine for me. I tried another computer today and was able to reproduce the problem. Basically the branding area with logo seems to be missing along with the link box. Also page positioning is changed as the YouTube icon is showing. Unfortunately I wasn't able to get a screen shot because it wasn't my computer. The only difference I can think of is that my computers (which are displaying correctly) are using Windows 8.1 and the other computers were using Windows 7 or Vista. Can you offer any suggestions for correcting the problem? The website address is rhiannonpromotions.com Thanks.

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4 years 2 months ago #139667 by Krikor Boghossian
Krikor Boghossian replied the topic: Issue with Internet Explorer and Ibento?
Hello Anne Marie,

I used Win 7 and IE 11 and I could not verify the issue.
Paused/ played the video and tried resizing, it always stayed bellow the logo and the link.

I will install a Vista VM (if available by Microsoft) and let you know on my findings.

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4 years 2 months ago #139668 by Anne Marie Rasmussen
Anne Marie Rasmussen replied the topic: Issue with Internet Explorer and Ibento?
HI Krikor,

If I can get someone to get a screenshot of it I'll send it. But it works fine on my computers so I'm not sure why it is not working on other people's computers. But I managed to reproduce the problem on another computer so I know it is an issue.

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4 years 2 months ago #139669 by Anne Marie Rasmussen
Anne Marie Rasmussen replied the topic: Issue with Internet Explorer and Ibento?
Hi Krikor,

Was not able to get a screenshot of the problem but did see it on both a Windows 7 and Vista today. On the Vista using IE 11 the whole page seemed to lose formattting with the wedge shape disappearing altogether. The Windows 7 kept the formatting. Also missing on both the Vista and Windows 7 was the off canvas menu. Only a small area of yellow colour showing. We tried compatibility mode on the Vista to see if the problem would fix but it didn't. It has to be an IE issue because the page loads properly when Firefox and Chrome were used.

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4 years 2 months ago #139670 by Krikor Boghossian
Krikor Boghossian replied the topic: Issue with Internet Explorer and Ibento?
I found the culprit.
It is the latest Flash player version which is causing the issue.
Since IE 11 does not support IE conditional tags I strongly suggest that you force YouTube's HTML5 player instead.
stackoverflow.com/questions/5845484/force-html5-youtube-video

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4 years 2 months ago #139671 by Anne Marie Rasmussen
Anne Marie Rasmussen replied the topic: Issue with Internet Explorer and Ibento?
Hi Krikor,

Thanks for tracking down the problem. I have the latest flash player and IE 11 installed and it seems to work fine on my system so not sure why it is not working on some other systems. I have looked at the info at the link you supplied which seems to be contradictory or outdated and then checked at Google (youtube) for the coding. I will look again in the morning when my brain works better :) but may just have to leave it as it is or remove the ibento page altogether as I think it may be over my head to fix. PS I think my subscription ends tomorrow so not sure if this will be resolved. But if you don't hear further from me that is why. :(

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4 years 2 months ago #139672 by Krikor Boghossian
Krikor Boghossian replied the topic: Issue with Internet Explorer and Ibento?
Since the issue was reported before your subscription ends, feel free to contact us from the contact form.

Flash Player sometimes behaves different from browser to browser and from OS to OS.

Also 11 is the latest version, there are many minor releases, so sometimes it is impossible for all users to have the same Flash player.

In my professional opinion it is best to use the HTML5 player since IE8 is no longer supported.

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4 years 2 months ago #139673 by Anne Marie Rasmussen
Anne Marie Rasmussen replied the topic: Issue with Internet Explorer and Ibento?
Hi Krikor,

Guess I have a few more hours before the subscription ends. :)
Anyway I have tried with various different codes to get this to work using the google youtube parameters on their developer's site with no success. It looks fine with the flash player but as soon as I try to add youtube's player it doesn't seem to work correctly with Ibento. Whichever code I use it seems to screw up the page (different ways with the different codes). I can only do some basic html so it is beyond me. So I am going to have to rework the site and take down the Ibento page I guess. Pity because I quite liked the idea of the video page as a landing page.

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4 years 2 months ago #139674 by Krikor Boghossian
Krikor Boghossian replied the topic: Issue with Internet Explorer and Ibento?
I will try to find a CSS Workaround for IE.
Send me a mail through the contact form in case you cannot access the forum.

nuevvo.com/contact

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4 years 2 months ago #139675 by Krikor Boghossian
Krikor Boghossian replied the topic: Issue with Internet Explorer and Ibento?

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