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I can't enter in Joomla

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5 years 2 weeks ago #139694 by paolo
paolo created the topic: I can't enter in Joomla
Hello,
I install a Quickstart package (Matchbox) with correct url site (http://).
I can see correctly the demo site in my url but I cant enter in back end.
I restore my password via Php admin etc...
Could you help me, please?

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5 years 2 weeks ago #139695 by Krikor Boghossian
Krikor Boghossian replied the topic: I can't enter in Joomla
Hello Paolo,

Which error are you getting? User related or PHP related?

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JoomlaWorks Support Team Member

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www.joomlaworks.net/

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5 years 2 weeks ago #139696 by paolo
paolo replied the topic: I can't enter in Joomla
User related.

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5 years 2 weeks ago #139697 by Krikor Boghossian
Krikor Boghossian replied the topic: I can't enter in Joomla
And nothing changes by changing your username via phpmyadmin?

Is it possible to have credentials (DB as well)?
Do not post them here, please use the contact form: nuevvo.com/contact

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5 years 2 weeks ago - 5 years 2 weeks ago #139698 by paolo
paolo replied the topic: I can't enter in Joomla
No, nothing changes by changing my username and password via phpmyadmin.
I'm sending you my credential via contact form (Customer support).
Is it ok?
Thanks a lot.

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5 years 2 weeks ago #139699 by Krikor Boghossian
Krikor Boghossian replied the topic: I can't enter in Joomla
Of course it's ok.
You did not send me the link to your site and your db though.
Only the password

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JoomlaWorks Support Team Member

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www.joomlaworks.net/

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5 years 2 weeks ago #139700 by paolo
paolo replied the topic: I can't enter in Joomla
I'm really sorry.
I send you my url site and Db credentials
Thank you so much.

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5 years 2 weeks ago #139701 by Krikor Boghossian
Krikor Boghossian replied the topic: I can't enter in Joomla
No worries,

I will let you know on my findings.

IMPORTANT: Please search the forum before posting a question!

JoomlaWorks Support Team Member

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JoomlaWorks
www.joomlaworks.net/

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5 years 2 weeks ago #139702 by Krikor Boghossian
Krikor Boghossian replied the topic: I can't enter in Joomla
I looked at your error log and I saw this error:
mod_fcgid: stderr: PHP Fatal error:  Call to a member function getCharset() on a non-object in /home/uadqwinz/domains/spaziomu.it/public_html/installation/framework/application/application.php

This means that Akeeba Kickstart encountered an error during the installation process.

Since this might affect your site in the future I strongly suggest that you start over.
If you want to play safe you can manually install the package.
nuevvo.com/documentation/general-resources/installation/item/63-manually-install-the-quickstart-package

You can try manually updating Joomla! over FTP so any affected files might be overriden but I should tell you that this is not a really good idea.

IMPORTANT: Please search the forum before posting a question!

JoomlaWorks Support Team Member

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JoomlaWorks
www.joomlaworks.net/

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4 years 11 months ago #139703 by paolo
paolo replied the topic: I can't enter in Joomla
Solved: Thank you so much!

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