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video cannot be played

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8 years 7 months ago #146134 by BStone
video cannot be played was created by BStone
I am using JoomlaWorks 'AllVideos' Plugin v4.7.0 for Joomla in Joomla 3.36 and get the "Error Loading Media! File could not be played." This happens in Firefox, IE, and Chrome on my phone and tablet. I have the link entered correctly on my page - mp4}images/videos/basic_training_video{/mp4} - and the video is residing in that folder. I don't know what else to try.

Suggestions, please!

Bev

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8 years 7 months ago #146164 by Lefteris
Replied by Lefteris on topic video cannot be played
Hi,

Probably your configuration is incorrect. As stated in the documentation the path should be relative to the root path you set in the plugin settings. Is there a link to the page with the issue?

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8 years 7 months ago #146208 by BStone
Replied by BStone on topic video cannot be played
The path is images/videos - where the video is located.

The page is www.mailboxclubtraining.org/index.php/basic-training-video

Thanks!
Bev

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8 years 7 months ago #146221 by Lefteris
Replied by Lefteris on topic video cannot be played
If you have already set the path to "images/videos" in the plugin settings then you have to use just the name in the tag:
{mp4}basic_training_video{/mp4} 

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8 years 7 months ago #146245 by BStone
Replied by BStone on topic video cannot be played
Well - that made sense! I changed my link but still get the same error message. I checked the page source and the link looks correct. Is there a size limit on this player? I have a very large file (269MB).

Thanks!
Bev

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8 years 7 months ago #146254 by Lefteris
Replied by Lefteris on topic video cannot be played
The message you are getting means that you are trying to load a file in a nonsupported format. MP4 video files should be encoded using the H.264 codec. A full list of the supported video formats can be found at support.jwplayer.com/customer/portal/articles/1403635-media-format-reference .

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8 years 7 months ago - 8 years 7 months ago #146271 by fe
Replied by fe on topic video cannot be played
I have the same problem. H.264 codec is present (H.264/MPEG-4 AVC codec) even inside video file. For sake of troubleshoot, I loaded JW player module from Joomlarulez and same video plays fine.

But I want to make Allvideo work. FLV plays fine.
Last edit: 8 years 7 months ago by fe.

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8 years 7 months ago #146284 by Lefteris
Replied by Lefteris on topic video cannot be played
@fe

Which version of AllVideos are you using? The plugin has an option to load the player directly from the jWPlayer CDN. This will ensure that you will always using the latest version of the player.

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8 years 7 months ago #146289 by fe
Replied by fe on topic video cannot be played
JoomlaWorks 'AllVideos' Plugin v4.7.0 for Joomla!
I selected "CDN" without any settings, switched off compressing and it healed itself, then I switched on compression and it works. I cannot replicate issue anymore. Browsers weren't reloded.

Thanks, Lefteris

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8 years 7 months ago #146292 by Lefteris
Replied by Lefteris on topic video cannot be played
You are welcome.

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