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k2 Not Saving when on Specific Network

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8 years 4 months ago #149773 by papaa
Hello Everyone,

I have been using K2 for several years now without any serious issues until recently.

The problem is that, When i connect to my office network, i am unable to SAVE new K2 Items.

I am however able to SAVE native Joomla Articles when on the same network.

My Host has white listed the IPs of my office network but that also has not resolved the problem.

I am able to browse the website and access the back end as well as do all other admin tasks when on the office network,

but when i type a new K2 item, and click on the SAVE & CLOSE button, the system will keep rotating as if its saving but will never do.

The page does not even reload.

Has anyone had a similar issue with K2 before and can anyone point me in the right direction.

any help is more than welcome.

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  • Krikor Boghossian
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8 years 4 months ago #149790 by Krikor Boghossian
Replied by Krikor Boghossian on topic k2 Not Saving when on Specific Network
Are you using any browser plugins that you are not using everywhere else?

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8 years 4 months ago - 8 years 4 months ago #149791 by papaa
Replied by papaa on topic k2 Not Saving when on Specific Network
Thanks very much for the response.

I experience the problem on all the browsers on my pc. Firefox, Chrome, the new Microsoft Edge Browser, Opera.

We are 5 in the office and all of them have the same issue. the EDGE browser, Firefox, Opera have no extra plugins.

Only Chrome uses the ALEXA plugin, downthemall plugin and Awesome screenshot capture plugin

Thank you very much
Last edit: 8 years 4 months ago by papaa. Reason: added more information

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8 years 4 months ago #149799 by Krikor Boghossian
Replied by Krikor Boghossian on topic k2 Not Saving when on Specific Network
Are you using any security extensions/ settings?

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8 years 4 months ago #149804 by papaa
Replied by papaa on topic k2 Not Saving when on Specific Network
Yes i am using com_jhackguard .

When i disable that extension , the problem persists.

I also use sh404sef version 4.7.13144.

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8 years 4 months ago #149824 by Krikor Boghossian
Replied by Krikor Boghossian on topic k2 Not Saving when on Specific Network
If it is working on other networks, then it is either a server configuration or some .htaccess/ security rules from an extension.

You can look at your error_log to see which requests are returning a 403 error.

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