Hi there,

I would like to upload an mp4 video to an article. I typed following code into an article:

{mp4}aerobics 1{/mp4}

and I placed the video "aerobics 1.mp4" into the images/stories/videos that i made.  When I view the article on the frontend, I see the video box but when I press play, the following message comes up:

"The video could not be loaded, either because the server or network failed or because the format is not supported. undefined undefined undefined"

Any ideas for why this is?

Thanks!

Hi. Make sure that "Local Video Folder" under the plugin settings is set to "images/stories/videos" since you put your video there.

Thank you for the suggestion. I only had images/videos instead of images/stories/videos in the local video folder. However, it is still not working?!

Make sure that the file images/stories/videos/aerobics.mp4 exists in your server. Also ensure that the AllVideos plugin is enabled. Finally check your browser console for any errors. A link to your site indicating the problem would be very helpful.

Thanks Lefteris. I do have the file on my server and the AllVideos plugin is enabled.I don't kkow how to check my browser console for errors?! The link to my site is this: hbfn.atwebpages.com and the page that I tried to put a video on is "Workouts." Thanks again for your help!

The player is looking for file hbfn.atwebpages.com/images/stories/videos/aerobics 1.mp4. Try to rename the video properly avoiding spaces or any other special characters.

Thank you so much! It works!!!  :D

You are welcome.

I am having the same problem, and I have checked the options already mentioned in this post. Lefteris could you please help me too? Or anyone else??

@Beryl

Have you tried what is mentioned here? Does the file exists in your server? Is the path correct? Also try to avoid capital letters, spaces and special characters in the file name.