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Videos not playing or downloading: File not found, though it's right there

  • Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
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2 years 3 months ago #175582 by Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
Videos not playing or downloading: File not found, though it's right there was created by Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
Any help or pointers much appreciated:

AllVideos link to videos on the server not working.

Frame for video and link for download appear, but neither works.

Files are there and I've tried all combinations of full route URL, route in configuration, files in indicated folder, file permissions... Nothing works.

Will post images.

Any pointers to what I might look into would be very welcome.

Thanks.

Dr. Rolando Montaño Fraire
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.rolandomontano.info
Cel. 55 3885 8842

Coordinador - Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
www.ayudamutua.org
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México, DF, México
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2 years 3 months ago #175595 by JoomlaWorks
If the file is local, don't use a full http:// path. Please check the documentation. There are examples for all media types.

www.joomlaworks.net/support/docs/allvideos

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  • Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
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2 years 3 months ago #175597 by Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
Replied by Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C. on topic Videos not playing or downloading: File not found, though it's right there
I've tried both: File name only, with the file in the configured images/stories/video folder.

I've tried with the full path.

I've tried every which way and the problem persists.

Many thanks for your response.

Dr. Rolando Montaño Fraire
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.rolandomontano.info
Cel. 55 3885 8842

Coordinador - Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
www.ayudamutua.org
This email address is being protected from spambots. You need JavaScript enabled to view it.
México, DF, México

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2 years 3 months ago #175615 by JoomlaWorks
A URL to the page in question would help me assist you further... :)

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  • Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
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2 years 3 months ago #175630 by Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
Replied by Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C. on topic Videos not playing or downloading: File not found, though it's right there
Of course. Many thanks for your time and help.

Site is indicated in the first post: www.ayudamutua.org

Videos and audios are in the Multimedia menu.

Links to youtube videos work fine.

Links to audio files work fine.

It's a mistery...

Thanks again.

Dr. Rolando Montaño Fraire
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.rolandomontano.info
Cel. 55 3885 8842

Coordinador - Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
www.ayudamutua.org
This email address is being protected from spambots. You need JavaScript enabled to view it.
México, DF, México

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2 years 3 months ago #175633 by JoomlaWorks
Can you provide me with a DIRECT URL to a page with an MP4 file on so I don't have to search the entire site please?

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2 years 3 months ago #175697 by Big MFg
take the dot mp4 (.mp4) off and only use the name without the path.
also i have had flaky results with lower case mp4 , it likes MP4 .

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2 years 3 months ago #175702 by JoomlaWorks
Always prefer lowercase file extensions. Windows may be case-insensitive, but macOS and Linux (=your server) is not.

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  • Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
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2 years 3 months ago #175756 by Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
Replied by Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C. on topic Videos not playing or downloading: File not found, though it's right there
Tried all combinations. Still doesn't work. Lower case. Without extension. Upper case.

Uploaded video to YouTube and that works, but I would rather have the video from our server.

Thanks for all your help.

Dr. Rolando Montaño Fraire
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.rolandomontano.info
Cel. 55 3885 8842

Coordinador - Fraternidad de Grupos de Autoayuda y Ayuda Mutua, A.C.
www.ayudamutua.org
This email address is being protected from spambots. You need JavaScript enabled to view it.
México, DF, México

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2 years 3 months ago #175767 by JoomlaWorks
Read the docs please: www.joomlaworks.net/support/docs/allvideos (all of it)

It's crucial to setup the root path correctly AND make sure internal files are loaded with a relative (to that root path) URL.

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