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K2 Comments Not Working - Button Inactive.

  • David Schroeter
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1 week 5 days ago #175199 by David Schroeter
David Schroeter created the topic: K2 Comments Not Working - Button Inactive.
K2 Comments don't publish on this page - ormocexpats.com/movies/thriller/item/77-spenser-confidential-2020

The "Submit comment" button doesn't appear to work. Anyone have any ideas why this happens? I have downloaded and installed the latest K2-master.zip version from github.

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1 week 4 days ago #175206 by Fotis
Fotis replied the topic: K2 Comments Not Working - Button Inactive.
There is a JS error coming from RokBox. JS breaks when you start typing a comment.

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at the Joomla Extensions Directory: extensions.joomla.org/extension/k2/


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1 week 2 days ago #175218 by David Schroeter
David Schroeter replied the topic: K2 Comments Not Working - Button Inactive.
Thanks for responding, Fotis. I have disabled RokBox but still have the same problem.

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1 week 2 days ago #175219 by Fotis
Fotis replied the topic: K2 Comments Not Working - Button Inactive.
There is now a server-side error when you hit the "submit comment" button which is not shown on the page because the request is triggered by JS.

Some plugin is intercepting the POST request (to store the comment) and it breaks the output by Joomla.

I have a feeling you may have installed this plugin styleware.eu/store/item/67-performance-booster-for-k2 on your site at some point in the past.

If you don't find anything relevant, switch error reporting to maximum in Joomla's Global Configuration and let me know.

If you use & love K2, please take a moment to add your review and rate it
at the Joomla Extensions Directory: extensions.joomla.org/extension/k2/


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1 week 2 days ago #175220 by David Schroeter
David Schroeter replied the topic: K2 Comments Not Working - Button Inactive.
Thanks Fotis. I've never used the extension you suggested. I tried disabling the K2 Multirating plugin I'm using, but that didn't help. Have switched error reporting as you requested.

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1 week 2 days ago #175223 by Fotis
Fotis replied the topic: K2 Comments Not Working - Button Inactive.
Unfortunately it's not easy to debug on my end. Some plugin is using the "Services_JSON" class, which is obviously not loaded from any file. K2 *used* to carry that file, but that was years ago and it's been removed as it was not needed for a very long time already.

Perhaps some other K2 plugin utilized that file and if you recently upgraded K2 it was probably deleted.

In any case, scan your site for any other K2 plugins. If you have a local copy, search if the string "Services_JSON" is included in any file.

If you use & love K2, please take a moment to add your review and rate it
at the Joomla Extensions Directory: extensions.joomla.org/extension/k2/


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