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Problem after updating

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Legnum
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5 years 9 months ago #174560 by Legnum

Problem after updating was created by Legnum

Hi all!
I used the version 3.1.0 and I had the option to create a gallery in the material
prnt.sc/qrnrfh

After update up to v3.7.0, this option is gone and now I have to add one photo for the material step by step. It is not convenient to do this using zip archive

prnt.sc/qrnsv2

Is it possible to return the gallery button?
Thx

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JoomlaWorks
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5 years 9 months ago #174564 by JoomlaWorks

Replied by JoomlaWorks on topic Problem after updating

You're obviously referring to SIGPro and not SIG (free)...

Besides SIGPro v3.7.0, are you also using K2 v2.10.2?

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Legnum
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5 years 9 months ago #174574 by Legnum

Replied by Legnum on topic Problem after updating

Right K2 v2.10.2.
And yes, it is SIGPro

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JoomlaWorks
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5 years 9 months ago #174576 by JoomlaWorks

Replied by JoomlaWorks on topic Problem after updating

Well, it all works just fine on my end. And this is how things look with the updated UI: jmp.sh/KmmetwU

Unless you're seeing partly cached CSS/JS (check with a private window), I recommend you open a support ticket in the helpdesk: www.joomlaworks.net/helpdesk

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Legnum
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5 years 9 months ago #174582 by Legnum

Replied by Legnum on topic Problem after updating

Hi, thanks for the answers!

I looked again and I was wrong.
I did not upgrade SIGPro to version 3.7.0 because I need user pog\pass who bought it for us.
Now I have two questions:
1. Could my problem be because the version is old?
2. The previous webmaster did not leave us login information, is it possible to update this information somehow? Whether the purchase is linked to a domain or only to an email?

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5 years 9 months ago #174589 by JoomlaWorks

Replied by JoomlaWorks on topic Problem after updating

1. Yes, that's most likely the reason.
2. I would also guess the subscription is expired by now, so I would recommend getting a new one for sure.

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Legnum
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5 years 9 months ago #174594 by Legnum

Replied by Legnum on topic Problem after updating

ty !

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JoomlaWorks
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5 years 9 months ago #174595 by JoomlaWorks

Replied by JoomlaWorks on topic Problem after updating

You're welcome.

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Legnum
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5 years 9 months ago #174603 by Legnum

Replied by Legnum on topic Problem after updating

Hi.

I solved the problem of the button via SQL and I need a little help.
I put ENABLED - 1. But I can 't find in admin panel where to do it.

prnt.sc/que081

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5 years 9 months ago #174604 by JoomlaWorks

Replied by JoomlaWorks on topic Problem after updating

Plugins are enabled/disabled in the Joomla Plugin manager. You don't need to edit SQL data directly...

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