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I can't enter in Joomla

paolo
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9 years 7 months ago #139694 by paolo

I can't enter in Joomla was created by paolo

Hello,
I install a Quickstart package (Matchbox) with correct url site (http://).
I can see correctly the demo site in my url but I cant enter in back end.
I restore my password via Php admin etc...
Could you help me, please?

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Krikor Boghossian
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9 years 7 months ago #139695 by Krikor Boghossian

Replied by Krikor Boghossian on topic I can't enter in Joomla

Hello Paolo,

Which error are you getting? User related or PHP related?

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paolo
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9 years 7 months ago #139696 by paolo

Replied by paolo on topic I can't enter in Joomla

User related.

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Krikor Boghossian
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9 years 7 months ago #139697 by Krikor Boghossian

Replied by Krikor Boghossian on topic I can't enter in Joomla

And nothing changes by changing your username via phpmyadmin?

Is it possible to have credentials (DB as well)?
Do not post them here, please use the contact form: nuevvo.com/contact

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paolo
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9 years 7 months ago - 9 years 7 months ago #139698 by paolo

Replied by paolo on topic I can't enter in Joomla

No, nothing changes by changing my username and password via phpmyadmin.
I'm sending you my credential via contact form (Customer support).
Is it ok?
Thanks a lot.

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Krikor Boghossian
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9 years 7 months ago #139699 by Krikor Boghossian

Replied by Krikor Boghossian on topic I can't enter in Joomla

Of course it's ok.
You did not send me the link to your site and your db though.
Only the password

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paolo
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9 years 7 months ago #139700 by paolo

Replied by paolo on topic I can't enter in Joomla

I'm really sorry.
I send you my url site and Db credentials
Thank you so much.

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Krikor Boghossian
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9 years 7 months ago #139701 by Krikor Boghossian

Replied by Krikor Boghossian on topic I can't enter in Joomla

No worries,

I will let you know on my findings.

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Krikor Boghossian
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9 years 7 months ago #139702 by Krikor Boghossian

Replied by Krikor Boghossian on topic I can't enter in Joomla

I looked at your error log and I saw this error:

mod_fcgid: stderr: PHP Fatal error:  Call to a member function getCharset() on a non-object in /home/uadqwinz/domains/spaziomu.it/public_html/installation/framework/application/application.php

This means that Akeeba Kickstart encountered an error during the installation process.

Since this might affect your site in the future I strongly suggest that you start over.
If you want to play safe you can manually install the package.
nuevvo.com/documentation/general-resources/installation/item/63-manually-install-the-quickstart-package

You can try manually updating Joomla! over FTP so any affected files might be overriden but I should tell you that this is not a really good idea.

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paolo
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9 years 7 months ago #139703 by paolo

Replied by paolo on topic I can't enter in Joomla

Solved: Thank you so much!

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