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White Browserpage after Saving K2-Item
- Michael
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10 years 6 months ago #132632
by Michael
White Browserpage after Saving K2-Item was created by Michael
HI,
since some weeks I have the problem, that an edited Item (frontend or backend)
after click of SAVE shows a white browser-window without any error or sourcecode.
When I press F5 the changed article will shown. In backend I have to remove index.php
and press refresh to come back to dasboard.
I am not sure whats happen. In August and beginning of September this error was not
there. Could it be that an Joomla-Update (now I using 3.3.6) raise this problem??
Same for attachments. I can´t add attachments to an article. After saving nothing happens.
How I can fix it?? My K2-Version is 2.6.8.
Greetings
Michael
since some weeks I have the problem, that an edited Item (frontend or backend)
after click of SAVE shows a white browser-window without any error or sourcecode.
When I press F5 the changed article will shown. In backend I have to remove index.php
and press refresh to come back to dasboard.
I am not sure whats happen. In August and beginning of September this error was not
there. Could it be that an Joomla-Update (now I using 3.3.6) raise this problem??
Same for attachments. I can´t add attachments to an article. After saving nothing happens.
How I can fix it?? My K2-Version is 2.6.8.
Greetings
Michael
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- Krikor Boghossian
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10 years 6 months ago #132633
by Krikor Boghossian
Replied by Krikor Boghossian on topic Re: White Browserpage after Saving K2-Item
Please enable error reporting and set it to development.
This will print the actual error.
This setting is located under your site's Global Configuration.
This will print the actual error.
This setting is located under your site's Global Configuration.
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10 years 6 months ago #132634
by Michael
Replied by Michael on topic Re: White Browserpage after Saving K2-Item
HI,
I activate it but I can´t see an error comment. When I click "SAVE" the Screen is white, Website without content/Sourcecode.
In Backend same situation: after press "Save" I see a blank page....
See my attachments.
BR
Michael
I activate it but I can´t see an error comment. When I click "SAVE" the Screen is white, Website without content/Sourcecode.
In Backend same situation: after press "Save" I see a blank page....
See my attachments.
BR
Michael
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- Krikor Boghossian
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10 years 6 months ago #132635
by Krikor Boghossian
Replied by Krikor Boghossian on topic Re: White Browserpage after Saving K2-Item
Do you have access to your server's error_log?
Also are your file/folder permissions correct?
Also are your file/folder permissions correct?
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- Michael
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10 years 6 months ago #132636
by Michael
Replied by Michael on topic Re: White Browserpage after Saving K2-Item
Hi,
yes I have access to logfiles
The error_log" doesn´t show any problem related to this situation.
File and Folder permissions I havn´t changed. And when I modify something inside
text of an article the change will submitted to database and I see the change after
saving and press than Refresh. New pictures could be added, too.
Michael
yes I have access to logfiles
The error_log" doesn´t show any problem related to this situation.
File and Folder permissions I havn´t changed. And when I modify something inside
text of an article the change will submitted to database and I see the change after
saving and press than Refresh. New pictures could be added, too.
Michael
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10 years 6 months ago #132637
by Krikor Boghossian
Replied by Krikor Boghossian on topic Re: White Browserpage after Saving K2-Item
Can you send a link and credentials of a user who CANNOT publish or edit any new items?
I simply need to see the form.
Since the user will not be able to publish content you can post the credentials here and remove the user after we've solved the issue.
I simply need to see the form.
Since the user will not be able to publish content you can post the credentials here and remove the user after we've solved the issue.
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- Michael
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10 years 6 months ago - 10 years 6 months ago #132638
by Michael
Replied by Michael on topic Re: White Browserpage after Saving K2-Item
Hi Krikor,
All Users are impacted. I migrate from Joomla 2.5. to 3.2. and than I import to
K2.
I could give you access to the environment (Frontend and Backend for checking).
Perhaps you can give me your email-address and I send you an email with
links and login as administrator.
BR
Michael
All Users are impacted. I migrate from Joomla 2.5. to 3.2. and than I import to
K2.
I could give you access to the environment (Frontend and Backend for checking).
Perhaps you can give me your email-address and I send you an email with
links and login as administrator.
BR
Michael
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10 years 6 months ago #132639
by Krikor Boghossian
Replied by Krikor Boghossian on topic Re: White Browserpage after Saving K2-Item
I know all users are impacted.
I don't want anyone spamming you, that is why I asked for a specific user group ;)
I do not need backend access at this moment, a demo user will do the trick.
I don't want anyone spamming you, that is why I asked for a specific user group ;)
I do not need backend access at this moment, a demo user will do the trick.
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- Michael
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10 years 6 months ago #132640
by Michael
Replied by Michael on topic Re: White Browserpage after Saving K2-Item
Please get in contact to me by email.
I have problems to understand, what you mean...
I have problems to understand, what you mean...
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10 years 6 months ago #132641
by Krikor Boghossian
Replied by Krikor Boghossian on topic Re: White Browserpage after Saving K2-Item
Sorry I will try to be more clear.
Post a user's credential here who has the ability to enter content but he cannot:
a) Publish the item
b) Edit other items
c) Edit his own items.
Post a user's credential here who has the ability to enter content but he cannot:
a) Publish the item
b) Edit other items
c) Edit his own items.
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10 years 6 months ago #132642
by Michael
Replied by Michael on topic Re: White Browserpage after Saving K2-Item
Hi
I understand.
There is a user, (Name: tester, Passwort your last name written lower case)
with permissions to create new items but can´t publish them.
Link to login:
kirchengemeinde.net/index.php/pfarrei-2/impressumcontact
Best regards
Michael
I understand.
There is a user, (Name: tester, Passwort your last name written lower case)
with permissions to create new items but can´t publish them.
Link to login:
kirchengemeinde.net/index.php/pfarrei-2/impressumcontact
Best regards
Michael
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10 years 6 months ago #132643
by Krikor Boghossian
Replied by Krikor Boghossian on topic Re: White Browserpage after Saving K2-Item
I get a 500 server error caused by:
components/com_jce/editor/libraries/js/editor.js?f28661c26e9f05f6f8624afc3c1c3d39:16
which is the JCE editor. Could you try again with the default editor please?
components/com_jce/editor/libraries/js/editor.js?f28661c26e9f05f6f8624afc3c1c3d39:16
which is the JCE editor. Could you try again with the default editor please?
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10 years 6 months ago #132644
by Michael
Replied by Michael on topic Re: White Browserpage after Saving K2-Item
I switch the system to Standard-Editor.
For me the same situation... blank page in Chrome and Firefox.
I got no error 500...
Could you try again?
For me the same situation... blank page in Chrome and Firefox.
I got no error 500...
Could you try again?
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10 years 6 months ago #132645
by Lefteris
Replied by Lefteris on topic Re: White Browserpage after Saving K2-Item
@Michael
The save function gives a 500 status in response which means that probably an SQL query fails. Are you sure you have enabled error reporting under Joomla! configuration? Go to Joomla! global configuration and set error reporting to "maximum" . Also enable system debugger. Then try to add the item again. Report here any printed error messages.
The save function gives a 500 status in response which means that probably an SQL query fails. Are you sure you have enabled error reporting under Joomla! configuration? Go to Joomla! global configuration and set error reporting to "maximum" . Also enable system debugger. Then try to add the item again. Report here any printed error messages.
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10 years 6 months ago #132646
by Michael
Replied by Michael on topic Re: White Browserpage after Saving K2-Item
Hi all,
now I activate debugging and error logging (developement). When I press "Save" the
page is still white. Hi can´t see any error, no reason. By the way. The articels are
saved... (see screenshot. But I recognize a changeing date same time for all aricles ???
And the content in Database as second screenshot...
now I activate debugging and error logging (developement). When I press "Save" the
page is still white. Hi can´t see any error, no reason. By the way. The articels are
saved... (see screenshot. But I recognize a changeing date same time for all aricles ???
And the content in Database as second screenshot...
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10 years 6 months ago #132647
by Lefteris
Replied by Lefteris on topic Re: White Browserpage after Saving K2-Item
I see that you have also enabled the language debugger. Are you sure that you have enabled the system debugger too? Regarding the dates there was an issue but has already been fixed in the development version. You can try to install the development version from getk2.org/assets/get .
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10 years 6 months ago #132648
by Michael
Replied by Michael on topic Re: White Browserpage after Saving K2-Item
Hi,
because this is an productive environment I can´t enable the debugger for days.
Sunday afternoon I undo this.
The development version I have tested two weeks ago (with an fallback after checking ).
But that the page is white after click on Save and the error if add a document to an item
are still happens.
:-(
because this is an productive environment I can´t enable the debugger for days.
Sunday afternoon I undo this.
The development version I have tested two weeks ago (with an fallback after checking ).
But that the page is white after click on Save and the error if add a document to an item
are still happens.
:-(
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10 years 6 months ago #132649
by Krikor Boghossian
Replied by Krikor Boghossian on topic Re: White Browserpage after Saving K2-Item
Which other extensions are you using?
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10 years 6 months ago #132650
by Michael
Replied by Michael on topic Re: White Browserpage after Saving K2-Item
Hi,
I use JCE 2.4.3
GCalendar 3.1.5
QuickLogouit 1.9.3
RSSearch! 1.0.0 R4
ToolsJX 3.2.2.1
Michael
I use JCE 2.4.3
GCalendar 3.1.5
QuickLogouit 1.9.3
RSSearch! 1.0.0 R4
ToolsJX 3.2.2.1
Michael
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10 years 6 months ago #132651
by Michael
Replied by Michael on topic Re: White Browserpage after Saving K2-Item
Hi,
now I installed the developer version. But the error white page and
not possible to upload attachments is still happen.
Michael
now I installed the developer version. But the error white page and
not possible to upload attachments is still happen.
Michael
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