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Mp4 on iPhone

  • pillaccio
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9 years 1 month ago #153466 by pillaccio
Mp4 on iPhone was created by pillaccio
Hi

I put an mp4 video in a homepage and I don't see it on iPhone with Safari and Firefox.

I try with all three template types (classic, framed and responsive) with no results...

Someone can help me please?

Thanks.
Simone

Joomla 3.5.1 - AllVideos 4.7.0 - iOS 9.3.1

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  • Krikor Boghossian
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9 years 1 month ago #153474 by Krikor Boghossian
Replied by Krikor Boghossian on topic Mp4 on iPhone
Hello,
It the actual file accessible through an iPhone?

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  • pillaccio
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9 years 1 month ago #153543 by pillaccio
Replied by pillaccio on topic Mp4 on iPhone
Hi Krikor

Unfortunately no. The video is black on iPhone and doesn't start. It's perfeclty visible on browser Mac like Safari, Firefox and other.

Thank you for your reply.

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9 years 1 month ago #153557 by Krikor Boghossian
Replied by Krikor Boghossian on topic Mp4 on iPhone
This means that the video itself was not encoded properly.
You need to re-encode the video or upload it to a service like YouTube.

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  • pillaccio
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9 years 1 month ago - 9 years 1 month ago #153566 by pillaccio
Replied by pillaccio on topic Mp4 on iPhone
Ok. I try to re-encode the video, then I tell you for closing the post.

Thank you.
Last edit: 9 years 1 month ago by pillaccio.

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  • Krikor Boghossian
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9 years 1 month ago #153582 by Krikor Boghossian
Replied by Krikor Boghossian on topic Mp4 on iPhone
Let me know :)

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  • pillaccio
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9 years 1 month ago #153742 by pillaccio
Replied by pillaccio on topic Mp4 on iPhone
Hi

I've tried to re-encode the video but risult is the same. The video doesn't work on iPhone.

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9 years 2 days ago #155110 by Fred
Replied by Fred on topic Mp4 on iPhone
I do have the same issue. mp4 Video is accessible by normal Browser Firefox or Safari on my Mac and viewable
But on my IOS devices the message "error loading media: file could not be played" always comes up
I've tried to re-encode it but no luck
Any Ideas?

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