I have just upgraded all videos to 4.8.0 and the audio player has disappeared and been replaced by “Error setting up player: Invalid license key”

And example of this is at
greenfordbaptist.london/bible-teaching-videos/2017/3409-do-not-be-afraid-deuteronomy-31-8-liz-robertson

It is an aac file with an .m4a extension and I am using this code
{m4a}2017/39 Do not be afraid - Deuteronomy 31v8 - Liz Robertson - 29-09-2017-AAC Audio{/m4a}

I tried it with the {aac} tag and that gave the same error message.

I tried it with the {mp4} tag but that only produces a large oblong black screen with no controls.

Any help would be much appreciated.

I too am having the exact same problem. I just recently upgraded the website to Joomla 3.8.1

www.friendsof2rivers.org/bonner/index.php?option=com_content&view=article&id=237&Itemid=831

Hello,

Is the key in fact valid?
Can you try resaving the extension's settings?

Hi and thanks for your reply.

Allvideos has never needed a licence key and I can't see where to enter on in the settings. Can you advise please?

Hi and thanks for your reply.

Allvideos has never needed a licence key and I can't see where to enter one in the settings. Can you advise please?

I too am using the free version. No license key needed.

Hi,

This is getting frustrating.

I have re-saved the settings but the audio payer still doesn't work. I am trying to play audio files hosted on the same website, not a remote server.

What are you talking about a licence key for? If one exists, please supply the licence key and tell me where to put it, because there is no place on the plugin's setting page for an audio licence key?

Respectfully,

Andy

Andy, in JWPlayer (not affiliated with that player) a licence key is only used when you want to remove the branding.
Other than that, you do not need a licence key nor one should be asked for.
In the extension's settings make sure that the "JW Player API Key (required when loading the player from your server)" setting is blank.

Thanks for you reply Krikor but it didn't help.

The audio player has worked perfectly over many years and only stopped working when I "upgraded" to 4.8.0. No settings were changed and I can confirm the two fields you mentioned are still blank.

If you go to gbcweb.tv/bible-teaching-videos/2017/3409-do-not-be-afraid-deuteronomy-31-8-liz-robertson do you see the same issue: "Error setting up player: Invalid license key"

Where can I get technical support please because I suspect there is a bug in this version, judging by other users with exactly the same issue.

Thank you,

Andy

I agree with Andy. I have used it for many years with no issues. It was working on the website. Until the recent upgrade. So I assume there is a bug.