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Formatting issue

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5 years 5 months ago #169853 by Hannah
Formatting issue was created by Hannah
The audio player on my website used to look and work wonderfully. Not the player shows up left justifed rather than centered. Also the player is not showing until the long black block is clicked on.

I'd appreciate your help to remedy this.

Thank you.
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5 years 5 months ago #169858 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
This looks like a CSS issue. Something changed in your template (upgrade?) or you added a module or plugin that enforced new rules, effectively breaking the player. I can only help you if you send me a URL to that page.

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5 years 5 months ago #169873 by Hannah
Replied by Hannah on topic Formatting issue
I have not updated the theme, or added any new modules or plugins. I did update to the latest version of Joomla.

The url is: processcoaching.com/coachescalls

Thanks for your help!

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5 years 5 months ago #169889 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
Disable CSS and JS compression please. It should either be a plugin or an option in your template. Then clean your site's cache and check again.

CSS & JS is currently broken in your site: jmp.sh/7MS5Llv

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5 years 5 months ago - 5 years 5 months ago #169897 by Hannah
Replied by Hannah on topic Formatting issue
In my template, there is 'Compression.' I had it set to 'minify+Data URIs + Gzip.' Changed that setting to 'none,' saved, then cleared the cache. It did not change the appearance of AllVideos.

Any other suggestions?
Last edit: 5 years 5 months ago by Hannah.

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5 years 5 months ago #169910 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
Is it still off so I can check?

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5 years 5 months ago #169922 by Hannah
Replied by Hannah on topic Formatting issue
Yes it is still off. Thank you for checking.

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5 years 5 months ago #169926 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
As suspected. A plugin's JS files are broken causing conflicts to every other piece of JS loaded, including AllVideos' audio player. See this: jmp.sh/fSo088i

It appears to be the Ampz plugin. Disable it and try again please.

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5 years 5 months ago #169927 by Hannah
Replied by Hannah on topic Formatting issue
I disabled Ampz Social Sharing, cleared cache, and the issue is still there. I've left it disabled if you want to check again.

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5 years 5 months ago #169929 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
Found the issue. Your template (from YooTheme) loads the mediaelement.js media player library (in WidgetKit - file /cache/widgetkit/widgetkit-bfff3fe1.js) and that extra player is overwriting the output of AllVideos. The JS code is baked in so I don't know if it's possible to just disable mediaelement.js there. Ask them first and get back to me.

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