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Wont play on Apple mobile products

  • Andy Ticehurst
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4 weeks 2 days ago #172582 by Andy Ticehurst
Andy Ticehurst created the topic: Wont play on Apple mobile products
Video works fine on PC, Mac but wont work on iphone or ipad.

Error code html5_video:4

www.jimmyvernon.com/index.php/blog/147-tcr-round-2-race-2-3

Please help

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4 weeks 19 hours ago #172618 by Fotis
Fotis replied the topic: Wont play on Apple mobile products
I assume you mean Safari on these devices... Did you check if playback is OK using Chrome for example?

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3 weeks 5 days ago #172658 by Andy Ticehurst
Andy Ticehurst replied the topic: Wont play on Apple mobile products
Im talking about an iphone! Click on the link on you iphone and you'll see it wont play

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3 weeks 4 days ago #172662 by Fotis
Fotis replied the topic: Wont play on Apple mobile products
Safari is the browser in iPhones. Chrome is also available. Try the latter and see if it works.

It would also help if you knew your iOS release version.

P.S. Android fan here.

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2 weeks 1 day ago - 2 weeks 1 day ago #172813 by Willemijn
Willemijn replied the topic: Wont play on Apple mobile products
Hi,
have the same problem. On my iMac in Safari the video player does not work and same on mobile (iphone with Safari).
Link (not yet live officially)
katinka.willemijn.eu/beton
Last edit: 2 weeks 1 day ago by Willemijn. Reason: link was wrong

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2 weeks 1 day ago #172814 by Willemijn
Willemijn replied the topic: Wont play on Apple mobile products
Have found out that the Responsive theme does not work, the Classic works just fine, so issue solved!

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2 weeks 1 day ago #172817 by Fotis
Fotis replied the topic: Wont play on Apple mobile products
The Responsive template in AllVideos may be overwritten by your template's CSS, that's why things seem broken.

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2 weeks 1 day ago #172822 by Willemijn
Willemijn replied the topic: Wont play on Apple mobile products
OK thanks!
That makes sense! However, the classic works fine in this case.
Thanks a lot!

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2 weeks 1 day ago #172824 by Fotis
Fotis replied the topic: Wont play on Apple mobile products
Sure, if you're OK with that, then it's all good.

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