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Joomla player not showing file

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2 months 2 days ago - 2 months 2 days ago #173273 by Hannah
Hannah created the topic: Joomla player not showing file
I have the latest version of joomla and allvideos. I've uploaded an mp3 file onto the server. When I put the correct code in my joomla article, the player shows on the frontend, however it is empty.

processcoaching.com/component/content/article/52-articles/featured-articles/306-teachers-training-roundtables

Other mp3 files seem to working fine. I've checked that the file name is accurate in joomla article, and it is. Not sure how to fix this issue. Thanks in advance for the help.
Last edit: 2 months 2 days ago by Hannah. Reason: more information

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1 month 3 weeks ago #173293 by Hannah
Hannah replied the topic: Joomla player not showing file
I'm still hoping to hear from support with a resolution. Haven't heard back yet

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1 month 2 weeks ago #173339 by Fotis
Fotis replied the topic: Joomla player not showing file
Apparently the file /images/audio/TTROne.mp3 is redirecting to /images/audio/TTROne.html because it's not there. Load up processcoaching.com/images/audio/TTROne.mp3 and you get a 404.

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1 month 2 weeks ago #173377 by Hannah
Hannah replied the topic: Joomla player not showing file
Simple solution! Thanks Fotis!

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1 month 2 weeks ago #173387 by Fotis
Fotis replied the topic: Joomla player not showing file
You're welcome.

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