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Joomla update fails with Anagram quick start package

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3 weeks 4 hours ago #176304 by Chris
Hi

I installed the Anagram quick start package and tried to update Joomla (since there was 3.8.11 in the package, current would be 3.9.19). Already in the control center Joomla tells me "unknown Joomla" in the update section.

After I click the update button I get forwarded to the website instead of staying on the admin page and the update is not performed. I can successfully update other components such as the JCE Editor Pro for example.

URL website: v3.genussguide.ch
URL admin: v3.genussguide.ch/administrator
Joomla version used: 3.8.11 (from the Anagram quick start package)
Product version Anagram template: 1.0.2

Attached some pictures that show the effect and the explanation for the numbers in the picture:
1. I start on the admin page
2. The system tells me "unknown Joomla" and "unknown extensions" in control panel
3. I click the update button and get forwarded from the admin page to the website without performin the update.

Thanks in advance for your support!

Cheers,
Chris
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  • Fotis
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2 weeks 5 days ago #176309 by Fotis
Please post your issue in the helpdesk (joomlaworks.net/helpdesk) as it will require backend access for me to see what's wrong.

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