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A better support desk...

  • Francisco Ferreira
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14 years 4 months ago #76286 by Francisco Ferreira
A better support desk... was created by Francisco Ferreira
Hi. Maybe you guys could create a good support desk, in exchange for a K2 component payed subscription.

It is definitely needed...I would prefer to pay, than to have it for free with such an insufficient support...

Best

Francis

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14 years 4 months ago #76287 by csdva
Replied by csdva on topic A better support desk...
hi all, fotis and crew,
i posted this already but you seem not to notice

i'd like to ask would it be possible to have a back-end peek :))
at k2 v2.2 demo site.

that way we (newbies) would learn the fastest.
like some other sites give you that option. maybe more 'reseting'
for you, but if we promise 'to look and not touch' ???
that tutorial which that wonderful florante made is just not enough!
i want to have results as on your demo site, and with this tempo
'trials and mistakes' it just takes too long.

and stay 'free'!!!!!!!!!!!!!!!!

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  • Francisco Ferreira
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14 years 4 months ago #76288 by Francisco Ferreira
Replied by Francisco Ferreira on topic A better support desk...
Free is good. But it would also be good if there was an option of having a decent support desk, in exchange for some payed subscription.

Of course, the best thing would be that one could have a good and free support. But with so many K2 users I can understand that it would be impossible to answer every posts...

So, for newbies or for people who like to have a good support, there would be a payed subscription. For every other people there would be the free, unsupported version...

I sincerely ask everyone that is interested on having such an option to write their alias after my post. So that our Dear Fotis and the guys at JWorks start moving on this one...

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14 years 4 months ago #76289 by Francisco Ferreira
Replied by Francisco Ferreira on topic A better support desk...
Hi Piotr,

By the way, thanks for the search module...

I think that general support should be given via a subscription. When I speak "general support" I mean a support service for normal use doubts like the ones on this forum, that so many times get unansered.For these kinds of doubts one should not have to buy 250 Euros of support desk.

These type of "Special" support like "K2 Support @ Open Source Support Desk " also has it's place, in cases like when someone wants to personalize K2 and does not have the knowledge or the will to do it.

I do not see these two types of support uncompatible...

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