Hi,

i Hvae Joomla 2.5 ank K2 installed, everything works fine. I have tried to protect the comments with reCacptacha. reCapcha appeaers, after click on th sumbimt-button a rotating cycle appears and stay there and nothing happens more.... Without reCaptcha it works.

I have tried also another Captcha Plugin, its the same, after submit a rotating circel and nothing more..

Any Ideas whats wrong ?

Greetings from Spain
Carsten

Hello Carsten,

Did you check for any JS errors?
The network and console tabs (developer tools) will give you some valuable insight.

Regards

I can't see any JavaScript errors. I have tried on an other site with naked K" and its the same... :-(

I have tried with firefox, IE and Chrome, all the same.

Any Ideas more ?

Thx.
Carsten

Hi again,

i have looked around and i was searching a lot. But i can't find any solution....

Does anyone has an idea why I can see only the rotating circle ?

Carsten

How about your permissions?
You can use Admin Tools to correct any permission errors. (Please backup first).

Thx for your respond, but sorry, whisch Admin Tools do you mean ?

Regards from Spain
Carsten

I have the same problem. I have K2 2.6.2 and Joomla 2.5.9.
Even if i disabled the Captcha - ReCaptcha Plug-in, the problem is the same!

Hello Carsten,

It's a Joomla! extension, it will help you correct your permissions. PS. always backup first.

Antonio,

Try disabling and enabling any 3rd party extensions you might have installed, one of the is probably causing a conflict.

Hi Carsten,

did you solve the problem with using the permission fix-tool? Which one did you use?

Many thanks
Martin

If you have an error in your setup please read this post getk2.org/community/New-to-K2-Ask-here-first/10508-Re-reCaptcha-not-working

If you need a permission fix tools, Admin Tools will do the trick

Hi Krikor, many thanks for your reply.
I've verified the correct setup several times and in various order. Already ran the akeeba admin tools but it still doesn't work…

I also used different color-shemas for joomla component and K2 component to identify which one is loading - but it always shows the color according to the setting in K2.

Is is possible that a wrong setting/configuration of the server causes the issue? I am currently creating a backup of the site and will host in on another server...

In fact it seems to be problem on the server config. A backup, created with Akeeba Backup and restored on another server, works properly.

..any idea how to get into troubleshooting?

Thanks
Martin

I would check the path to my /log and /tmp folders first.
Then the PHP version and ask if my host is blocking any commands that Joomla! needs in order to function properly.

Finally I would also check the owner and the group that my folders belong to, in order to make sure that there aren't any conflicts.

Ok, I verified the path to /logs and /tmp are correct. PHP version is 5.3 and I am using iMSCP as hosting software. One month ago, it worked properly.
I restored the backup, which is working on that other server, to a temporarily created "domain" (using imscp) and it didn't work. That shows me that the problem is related to the server configuration.

What's the fastest way to recover? I guess to save backups of the sites, re-install the server, and import the sites again? :dry:

I would use Akeeba Backup to get the entire site and DB into a .zip file.
I would then test them locally and then redeploy the server.

Finally I solved the problem. It was something completely different:

For some reason, my server resolved the domain google.com in an ipv6 adress instead of v4.
ping was OK, but curl -v google.com resolved as ipv6 adress first:

root@abc:# curl -v google.com
* About to connect() to google.com port 80 (#0)
* Trying 2a00:1450:4001:c02::8b... Timeout
* Trying 173.194.70.101... connected
* Connected to google.com (173.194.70.101) port 80 (#0)

Therefore, the fsocketopen() method did neither get any response nor a timeout.

For a temporary solution, in the file administrator/components/com_k2/lib/recaptchalib.php I replaced the url of RECAPTCHA_API_SERVER and RECAPTCHA_VERIFY_SERVER with one of google's ip's:

Address: 173.194.70.138
Address: 173.194.70.113
Address: 173.194.70.102
Address: 173.194.70.100
Address: 173.194.70.101
Address: 173.194.70.139