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K2 Media Error - Blank page

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Ryan
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9 years 8 months ago #146404 by Ryan

K2 Media Error - Blank page was created by Ryan

Hello,

I've used K2 for quite a while and first time I've come into this error on a web site but also first time i've tried to "browse the server". When clicking on the Image tab inside an item, then choosing "browse server", I get a blank page that only shows [ K2 v2.6.9 | Copyright © 2006-2015 JoomlaWorks Ltd. ] at the top - nothing else. The same thing happens when clicking on the K2 "media manager" from the control panel. I do have the media manager pointing to the media/k2 but not sure what i'm missing.

The issue is in all broswers.

Any help would be greatly appreciated.

Thanks,
Ryan.

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Krikor Boghossian
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9 years 8 months ago #146463 by Krikor Boghossian

Replied by Krikor Boghossian on topic K2 Media Error - Blank page

Hello Ryan,

Can you disable error reporting from your site's Global configuration?

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Ryan
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9 years 8 months ago - 9 years 8 months ago #146467 by Ryan

Replied by Ryan on topic K2 Media Error - Blank page

Hi Krikor,

Yes, I am able to enable/disable error reporting but it gives me no information. The blank screen occurs in the lightbox pop-up.

Ryan.

Last edit: 9 years 8 months ago by Ryan.

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Krikor Boghossian
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9 years 8 months ago #146475 by Krikor Boghossian

Replied by Krikor Boghossian on topic K2 Media Error - Blank page

Open your browser's developer tools and under the console tab check for any js errors.

You may need to reload the popup.

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Ryan
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9 years 8 months ago #146476 by Ryan

Replied by Ryan on topic K2 Media Error - Blank page

No sure if this is related to the problem but the only js error i see is:

Uncaught TypeError: $(...).tooltip is not a function : template.js:13

Ryan.

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Krikor Boghossian
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9 years 8 months ago #146481 by Krikor Boghossian

Replied by Krikor Boghossian on topic K2 Media Error - Blank page

This error is coming from the ISIS template. It should not be there. I think this is affecting the media manager.

Is Bootstrap loaded properly in the popup? On my end (J 3.4.3 Everything is working as it should)

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Ryan
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9 years 8 months ago #146490 by Ryan

Replied by Ryan on topic K2 Media Error - Blank page

How can i tell if its loaded properly in the pop-up?

This is a snippet of the code its referring to:

(function($)
{
	$(document).ready(function()
	{
		$('*[rel=tooltip]').tooltip();

		// Turn radios into btn-group
		$('.radio.btn-group label').addClass('btn');
		$('.btn-group label:not(.active)').click(function()

I assume this is jquery error relating to a conflict with an extension/plugin? Would this be right?

Ryan.

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Krikor Boghossian
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9 years 8 months ago #146492 by Krikor Boghossian

Replied by Krikor Boghossian on topic K2 Media Error - Blank page

The code that generates the tooltips is located in the
<script src="/media/jui/js/bootstrap.min.js" type="text/javascript"></script> file. This is a core Joomla! script.

This file should be loaded before the template.js file.

You can temporarily comment out line 13 so you can check if that solves the issue. When you do this remember to recheck the console tab for any further issues.

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