Hello,

I use the K2 image tab to insert an images. When I insert a portrait images, some images automatically rotate 90 degree and some don't.
I don't think it is related to the ratio of the picture because I tried with extreme ration (very long height and short width), that did not rotate. I would like to find out how to prevent the auto rotation.

Any idea please.

Can you send me a link to the images which have the issue?

Hi Krikor,
I moved the picture to the testing site. Here you go, staging1.leisureclique.com/communication/find-lessons/test.
Thank you.
Victoria

That's odd.
Are you using any 3rd party K2 Extensions ?

i haved the same problem with a image of 3mb, i resize the image and upload again and this solver... i dont know what happend but i solvet :-D

I use 3rd party extensions for K2 but not for the image uploading. When I modify the image in photoshop and reload, then OK
It does not seem to be a common issue (I hope not) so I would not worry too much.
Thanks Krikor.

You 're welcome Victoria,
I will keep an eye out for this issue.

Based on my testing so far, the portrait pictures taken by phone or ipad rotate to landscape view automatically.
If I save these images through photoshop (no modification in pictures), then K2 doesn't rotate the images.
I disabled the K2 related third party extension (I had one), has no influence on this issue.

It is a real problem for me because I have the members in my site to download pictures from the frontend, and cannot ask them not to download portrait pictures or go through image editing software.

I cannot imagine what possibly causes this problem.

@Victoria

K2 does not change the orientation of the image you upload. The generated images are also using the same orientation as the original image. This means that the images you upload are already marked with the wrong orientation. You can verify this by viewing the original image: staging1.leisureclique.com/media/k2/items/src/2a14beb1aee2d71c6fecb12f25c690f7.jpg . As you can see the browser renders it in landscape which means that the metadata of this image indicates that it is a landscape image.

To summarize, you need to ensure that your images are set in the correct orientation before uploading them in K2.

Does that means the photos are marked as landscaped of portrait already in somewhere, then K2 transfer this information when it upload the images? If so, how or where can I reset this setting? I download these images from my mac computer.

Also, when I view these portrait images in a different image viewer or open in the photoshop, they are viewed as portrait images, then the original orientations are portrait???

@Victoria

Yes exactly, that's the case. Just try to rotate the image in your computer before uploading it to K2. That's why images are corrected when you save them through Photoshop. It writes the correct metadata to the file.

Note, that you can also rotate an already uploaded image using the K2 media manager.

Thank you.