I am attempting to add my own images to a template that I downloaded, but K2 is not uploading my images when selected from my computer. The size of the image is 788kb (I noticed the max is 2MB). It attempts to load the image, but instead just a white screen appears and no other settings are saved.

I have also attempted to upload the image to Media (which DOES work), however, when in K2 and the image is selected, it again directs to a blank screen and nothing is saved.

I have reinstalled K2, and I'm still having the exact same issue.

Please could you let me know what the problem is and/or how to fix it.

Thank you.

Hello Samantha,

A white page indicates a PHP error, please enable error reporting and set it to development in your site's global configuration menu so the actual error can be seen.

Ok, I set error reporting to Development.
I tried uploading the image onto K2 again, and still just get a white page with nothing on it.

I'm happy to provide you with backend details if you want to take a look for yourself?

If the error reporting value is not being respected then you need to let your hosting provider about this.

It is also possible that the error has been recorded in the site's error_log, which is possibly located in the root folder of your site.

You need to ask the hosting provider why PHP errors cannot be shown.

Ok, I finally got the error to display.

Fatal error: Maximum execution time of 30 seconds exceeded in /home/samijphoto/public_html/administrator/components/com_k2/lib/class.upload.php on line 5024

How do I fix this?

You can try increasing the memory limit in K2's image settings.
If that doesn't do the trick you need to ask your hosting provider increase the max_execution_time value to 60.

Ummm, sorry, I'm not too familiar with K2. Where would I find that setting within K2?

The memory limit is located in K2's settings under the Images tab.
The other setting only needs to be set by your hosting provider.

ok found it.
I set it to 64, as per the suggestion on the tooltip.
Tried again, and now i'm getting a blank screen again with no error message.

ARGH! This is beyond frustrating!

Since this did not work, let your hosting provider know about this, so they can provide a solution.

Hosting provider is GoDaddy.
The guy I spoke to insisted that my website is Wordpress, despite the screenshots I sent him clearly showing a Joomla backend. So I'm really not sure how much help these guys are really going to be.

I really do not know how to react to this Samantha...
It is a value in a php.ini file, but depending on the setup, it could be located in various places and you might not have access to it.

You can take a screenshot of the error and explicitly ask to increase the Maximum execution time to 60seconds.