Rating of articles does not appear to be working correctly on our site.

The first rating works OK, but all subsequent attempts to rate an article (from different computers) results in the message 'You have already rated this entry!'.

We have jquery activated in K2 settings.

Link to article:
www.alexandrapark.school/news/aps-news/899-aps-open-evening-thursday-27th-september-2018-6-8pm

Thanks.

Hello,

The IP is being logged. If these computers are behind the same IP then this issue might arise.

I thought that might be the case, so I've tried from my mobile phone, through 4G, as well as from home home and new votes are still not registering. Not a major issue, as I can simply disable ratings. I just thought it worthwhile to check if there's an easy fix.

Are you using a CDN?

You could be on to something. I believe we are on an NGINX CDN.

Thanks for your help.

Stephen

You 're welcome Stephen,
The CDN might be caching all requests or using a proxy. This means that all requests seem to be coming from one party. I am no sys-admin but I think a feature/setting like true client IP needs to be applied.