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Update to Joomla 3.9.6 causes K2 Items to become "404 Item not Found"

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4 years 10 months ago #172011 by Shop America
We just updated Joomla, and now out K2 items are showing this:
shopamericatours.com/the-outlet-shoppes-at-oklahoma-city

HELP!

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4 years 10 months ago #172012 by Shop America
We just restored the site to 3.9.5 and all is back working fine.
BE AWARE THERE IS A PROBLEM.

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4 years 10 months ago - 4 years 10 months ago #172013 by JoomlaWorks
What was the problem exactly? Did you get a screenshot? Did you see any errors?

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Last edit: 4 years 10 months ago by JoomlaWorks.

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4 years 10 months ago #172015 by Shop America
No errors. Just delivered to a 404 page.
Also, on the K2 category page, images were missing.
But at least the items showed up.
Not so on a K2 item page.

Please do update when you've run this down.
We prefer to keep our Joomla version updated.

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4 years 10 months ago #172016 by JoomlaWorks
No issues with Joomla 3.9.6 here. I'm currently working on finalizing K2 v2.10 to be exact and have been working on J3.9.6 since the day it was launched.

Make a backup of your site and upgrade again to J3.9.6. My guess is the update didn't go through properly the first time (it can happen for various reasons).

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4 years 10 months ago #172018 by Shop America
Done.
Now click the link in my original post.

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4 years 10 months ago #172019 by Shop America
We hope you can work through this quickly.
Otherwise, we'll have to take it back again.

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4 years 10 months ago #172020 by Shop America
Any news?
My client is getting antsy.

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4 years 10 months ago #172041 by JoomlaWorks
The 404 may be a result of some other third-party extension breaking. I can confirm it's not K2.

To make sure, check set error reporting to maximum in Joomla's global configuration and/or check your error_log file (the location depends per server setup).

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