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K2 Attachment Download Totals Not Counting

  • Lance Thompson
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4 years 2 months ago #174475 by Lance Thompson
K2 Attachment Download Totals Not Counting was created by Lance Thompson
Hi All,

I recently launched a new site and just discovered that the file attachment download counter doesn't seem to be counting downloads.

Here's a link to one of the pages: solidgroundiowa.com/residential-lots-for-sale/item/14-clover-ridge-east-ankeny-iowa

I'm running K2 2.10.2 on Joomla 3.9.14.

Any advice on how to fix this issue?

Thanks!

Lance
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4 years 2 months ago #174476 by Lance Thompson
Replied by Lance Thompson on topic K2 Attachment Download Totals Not Counting
Feature request: On a related note, it would be nice to be able to replace files and edit the titles of downloads here as well without having to delete and recreate it and lose stats.

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4 years 2 months ago #174477 by JoomlaWorks
Replied by JoomlaWorks on topic K2 Attachment Download Totals Not Counting
Your download URLs should not reveal the file path but instead use tokens. like so:

domain.tld/path/to/some-item/download/34_9ea6ae248ea8a07af474b1746ce1bc44

Check if some other extensions messes up with these URLs.

Fotis / JoomlaWorks Support Team
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4 years 2 months ago #174486 by Lance Thompson
Replied by Lance Thompson on topic K2 Attachment Download Totals Not Counting
Thanks for the reply Fotis!

I'm not having any luck though. I've disabled multiple plugins with no success.

Can you tell me if the link for attachments that are already there with their full path showing, would the URL change to the correct URL if I found the offending plugin? Or would I have to recreate the attachment?

I'm curious if it's not SP Page Builder. Have you heard of any issues with using it on K2 pages?

Thanks!

Lance

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4 years 2 months ago #174492 by JoomlaWorks
Replied by JoomlaWorks on topic K2 Attachment Download Totals Not Counting
You're actually the first to report something like that. And, yes, something is wrong with SP Page Builder or your template because when I load your site with Protostar - solidgroundiowa.com/residential-lots-for-sale/item/14-clover-ridge-east-ankeny-iowa?template=protostar - all links work as expected.

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4 years 2 months ago #174494 by Lance Thompson
Replied by Lance Thompson on topic K2 Attachment Download Totals Not Counting
Hmm, interesting. Thanks for taking a look and giving me an idea of where to go next!

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4 years 2 months ago #174495 by JoomlaWorks
Replied by JoomlaWorks on topic K2 Attachment Download Totals Not Counting
You're welcome.

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