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"File does not exist" when downloading attachments
- Aaron Schnabel
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						5 years 7 months ago				#175158
		by Aaron Schnabel
	
	
		
			
	
			
			 		
													
	
				"File does not exist" when downloading attachments was created by Aaron Schnabel			
			
				Hello,
After a user uploads an attachment (pdf in this particular case) if we try to download it from either the frontend or backend, we get a "File does not exist" error message.
I can browse directly to the file and access it in the browser, so it isn't a folder permission issue. I've tried turning off SEF links because other forum posts have indicated that as a possible issue in the past, but that made no difference.
Our site is running on IIIS 10, Joomla 3.9.16, K2 2.10.2
Any help would be appreciated.
					After a user uploads an attachment (pdf in this particular case) if we try to download it from either the frontend or backend, we get a "File does not exist" error message.
I can browse directly to the file and access it in the browser, so it isn't a folder permission issue. I've tried turning off SEF links because other forum posts have indicated that as a possible issue in the past, but that made no difference.
Our site is running on IIIS 10, Joomla 3.9.16, K2 2.10.2
Any help would be appreciated.
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						5 years 7 months ago				#175162
		by JoomlaWorks
	
	
		
			
	
			
			 		
													
	
				Replied by JoomlaWorks on topic "File does not exist" when downloading attachments			
			
				Is the filename renamed?			
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- Aaron Schnabel
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						5 years 7 months ago				#175163
		by Aaron Schnabel
	
	
		
			
	
			
			 		
													
	
				Replied by Aaron Schnabel on topic "File does not exist" when downloading attachments			
			
				The pdf file doesn't get renamed, but when I attach a png file it gets renamed to .tmp			
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						5 years 7 months ago				#175164
		by JoomlaWorks
	
	
		
			
	
			
			 		
													
	
				Replied by JoomlaWorks on topic "File does not exist" when downloading attachments			
			
				This is a somewhat known issue with IIS.
The history: We use a third-party library to handle file uploads in K2. That library does strict checking for the type and actual content of a file based on system utils (MIME database) and a PHP module called fileinfo. If an upload fails it means that either the file you upload is corrupt or that something is mis-configured on your server and affects secure uploads.
Make sure that:
- you have the right MIME types. I suppose you edit them in IIS like so: manage.accuwebhosting.com/knowledgebase/2443/How-to-set-MIME-types-for-web-fonts-in-IIS.html
- the fileinfo PHP module is installed
Let me know.
					The history: We use a third-party library to handle file uploads in K2. That library does strict checking for the type and actual content of a file based on system utils (MIME database) and a PHP module called fileinfo. If an upload fails it means that either the file you upload is corrupt or that something is mis-configured on your server and affects secure uploads.
Make sure that:
- you have the right MIME types. I suppose you edit them in IIS like so: manage.accuwebhosting.com/knowledgebase/2443/How-to-set-MIME-types-for-web-fonts-in-IIS.html
- the fileinfo PHP module is installed
Let me know.
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