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Images Don't Display After SimpleImageGalleryPRO Upgrade

  • Sherry Duquette
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12 years 6 months ago #51180 by Sherry Duquette
I upgraded my Joomla from 2.5.5 to 2.5.7 and noticed my Simple Image Gallery Pro photos are no longer displaying. I upgraded the Simple Image Pro plugin thinking this would fix the problem but it didn't. My Permissions are correct and my file/folder Ownership is correct. And my Cache is "writable". However I am getting this error on the website:

Warning: imagejpeg() [function.imagejpeg]: Unable to open '/home/gibson/domains/burntstorebulletin.com/public_html/cache/jw_sigpro/jwsigpro_cache_9a9f433140_ht_2705-10.jpg' for writing: Permission denied in /home/gibson/domains/burntstorebulletin.com/public_html/plugins/content/jw_sigpro/jw_sigpro/includes/helper.php on line 292

I even changed the permissions to 777 and that didn't make it work.  So I thought I'd try deleting the cache files for this plugin.  But when I try to delete the cache files for jw_sigpro I get this error message:  JCacheStorageFile::_deleteFolderFailed deleting jwsigpro_cache_db24ae0158_harbor_towers_2602-9.jpg

I read that the Simple Image Gallery PRO version was compatible with Joomla 2.5.7 & don't understand why I can't get this plugin to work again.  I'm attaching the 2 files with the webpage error messages. Can anyone tell me what the problem might be?  This plugin worked fine before the Joomla upgrade, now only the Simple Image Gallery Pro plugin is not working. The rest of the site is functioning fine.

Any help would be greatly appreciated. I really don't want to have to go back to Joomla 2.5.5 just because of Simple Image Gallery Pro.
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12 years 6 months ago #51181 by Katia
Please install Admin Tools from www.akeebabackup.com/ in order to fix your permissions as they should be and then reinstall the extension.

Right permissions on all joomla sites:
755 for folders

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12 years 6 months ago - 12 years 6 months ago #51182 by Sherry Duquette
Akeeba Admin Tools is not displaying the download for version 2.3.x and my server is running PHP 5.2.17 so I can't run any other version of Akeeba's Admin Tools. Do you know where I can download a compatible version of the Admin Tools so I don't have to move the website to a new hosting server?

Permissions:
The folders are already 755 and several are 777 and the files are 644 & some are 777. So the Permissions should be ok and actually more than ok because of the 777's. It's a security risk I'm willing to take in order to get things working again.  So the permissions shouldn't be stopping the Simple Image Gallery Pro upgrade from installing. In fact all my Galleries were working fine with the same permissions they have now until I did the Joomla upgrade.

Also, the error message itself tells exactly where the Permission is being denied and it's in a file created by SimpleImageGalleryPro. This message says the error is on line 292.

Permission denied in /home/gibson/domains/burntstorebulletin.com/public_html/plugins/content/jw_sigpro/jw_sigpro/includes/helper.php on line 292

Can you look at line 292 and see why the permissions are being denied? It's a Joomlaworks file.

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12 years 6 months ago #51183 by Katia
You should contact Akeebabackup team for this.
If your permissions are wrong you will have problems not only with SIG PRO but with other extensions too.

Right permissions on all joomla sites:
755 for folders
644 for files

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12 years 6 months ago #51184 by Sherry Duquette
"If your permissions are wrong you will have problems not only with SIG PRO but with other extensions too."

My point exactly!  I am NOT having problems with any other extension except Simple Image Gallery PRO. Every other extension, module, plugin & component in this entire website is working fine EXCEPT for Simple Image Gallery PRO.

I don't understand why you want me to contact Akeeba when it's SIG PRO I'm having the problem with.  Do you know what the actual "line 292" is supposed to be - so I can check it against my CORRUPT SIG PRO file below?

"Permission denied in file: /home/gibson/domains/burntstorebulletin.com/public_html/plugins/content/jw_sigpro/jw_sigpro/includes/helper.php on line 292"  This is a SIG PRO file - NOT a Joomla file.

Also, there's obviously something wrong with SIG PRO because I can't even delete SIG PRO Cache files. See the ERROR message in the screen shot attachment for the complete message. Any ideas on why SIG PRO won't delete its own Cache? I can delete the cache for everything else - EXCEPT Simple Image Gallery PRO.

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12 years 6 months ago #51185 by Sherry Duquette
Looks like my problem is the same as this thread:  forum.joomlaworks.net/simple-image-gallery-pro-(plugin)/sig-pro-new-install-will-not-recognize-my-file-location/

My error message is:  There was a problem rendering your image gallery. Please make sure that the folder you are using in the Simple Image Gallery Pro plugin tags exists and contains valid image files. The plugin could not locate the folder: images/stories/showcase/real-estate-for-sale/advertise-here

The folders referenced above ARE there, but SIG PRO can't find them. What can I do make SIG PRO find the folders above?

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12 years 6 months ago #51186 by Katia
Pm me access to your backend please as super admin to check it out.

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