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Image type not supported Error

Nicola Winzer
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16 years 3 months ago #19535 by Nicola Winzer

Replied by Nicola Winzer on topic Re: Image type not supported Error

Okay, I found out I can get some pages running with the SIG Pro, when I change the images to lowercase. But some still do not work, although there are no uppercases. It seems to me, that these are the galleries, the customer added, when it was still a 1.0 Joomla-Site. Is there something missing? I cannot find a difference.

Working: www.eclat.ch/joomla1581_mig/index.php?option=com_content&view=article&id=42&Itemid=51&lang=de
Not working: www.eclat.ch/joomla1581_mig/index.php?option=com_content&view=article&id=70&Itemid=70&lang=de

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JoomlaWorks Support Team
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16 years 3 months ago #19536 by JoomlaWorks Support Team

Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error

Hi there!

I saw that the thumbs are not created in the right mode.
You can check it just going to the thumb

http://www.eclat.ch/joomla1581_mig/images/stories/temp/79991c47dcda79fca28b4e6ebcf2cc8d.jpg

I saw this issue again, but the only thing we did
is to open the image with some edit, like photoshop, and save it "for web".
After that the sig pro was able to create the thumb.

Can you please check it?
Thank you!

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Nicola Winzer
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16 years 3 months ago #19537 by Nicola Winzer

Replied by Nicola Winzer on topic Re: Image type not supported Error

Which image? the original? I realise now, that it is an problem with the access. I can not change the access to some of the thumbs and I think that's causing the problem. so I cannot open these thumbs and not even copy them or anything. I'm now waiting for the hosting support to call me back.

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Nicola Winzer
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16 years 3 months ago #19538 by Nicola Winzer

Replied by Nicola Winzer on topic Re: Image type not supported Error

Okay, it works if I save the thumbnails again. But that is really ennoying, because they are 240 images and now I have to find out which ones to change. As they are mixed Gifs an Jpgs I cannot use Photoshop actions. How are the thumbnails created? Can I not delet the thumbnails-folder and let SIG Pro create new thumbnails?

And will I have the same problem now everytime the customer uloads new images to the galeries?

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JoomlaWorks Support Team
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16 years 3 months ago #19539 by JoomlaWorks Support Team

Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error

Hi again!

You can empty the folder where the sigpro stores the thumbs.
In this way the script will re-create the thumbs.\

But you need to check out the users permisions
I mean that the user must have the same permissions of the joomla user
The script takes the joomla permissions to create the thumbs.

Thank you!

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Nicola Winzer
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16 years 3 months ago #19540 by Nicola Winzer

Replied by Nicola Winzer on topic Re: Image type not supported Error

Okay, vinikey, it does work more or less. I did not have to recreate the thumbs.

The error still apears, but when you reload the page it disapears. Still very ugly and ennoying! What can be done about this? The site is online now: www.eclat.ch/index.php?option=com_content&task=view&id=65&Itemid=67&lang=de

Thanks for quick help.

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16 years 3 months ago #19541 by JoomlaWorks Support Team

Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error

Hi there!

What exactly do you mean with

The error still appears

I'm a bit confused! :-[

I load the page after a cache cleaning and I see the page with no any error notification etc.

Thank you!

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Nicola Winzer
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16 years 3 months ago #19542 by Nicola Winzer

Replied by Nicola Winzer on topic Re: Image type not supported Error

Sorry, You're right. The cache cleaning did it. Remains me with the wrong link to the closelabel.gif : forum.joomlaworks.net/index.php?topic=6139.0

Thanks!

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16 years 3 months ago #19543 by JoomlaWorks Support Team

Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error

Hmmmm
As I can see the image

http://www.eclat.ch/plugins/content/jwsigpro/slimbox//closelabel.gif

doesn't exist. Can you check it please? It could be a problem during the installation of the plugin and the image wasn't be transfered.

Thank you!

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Nicola Winzer
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16 years 3 months ago #19544 by Nicola Winzer

Replied by Nicola Winzer on topic Re: Image type not supported Error

No, that's what I said. The images is here: www.eclat.ch/plugins/content/jwsigpro/slimbox/german/closelabel.gif

but the code says:
www.eclat.ch/plugins/content/jwsigpro/slimbox//closelabel.gif
and of course the image can not be found.

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JoomlaWorks Support Team
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16 years 3 months ago #19545 by JoomlaWorks Support Team

Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error

Hmmm
Can you PM me an super administrator account and an ftp account to modify the sigpro file
if is necessary?

Thank you!

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Nicola Winzer
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16 years 3 months ago #19546 by Nicola Winzer

Replied by Nicola Winzer on topic Re: Image type not supported Error

Is it that difficult to change? It is a live-site and my backup-component is not working at the moment. So that is quite sensitive.

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16 years 3 months ago #19547 by JoomlaWorks Support Team

Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error

No no, it isn't but I suppose you have enabled the Joomfish
and there are reported cases that the language that sig reads is different that the joomfish give.

And this is the reason of the missing value between the double / of the close image link.
I can help you but we need to modify a bit the code of the sig file.

We have to correct the value of the variable $language.
First of all, what version of Joomla are you using?

After that I'll tell you what you have to change, but If you can give me an ftp account only for the files of sig we will do the patch in no time. I'll be very careful with the site!

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Nicola Winzer
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16 years 3 months ago #19548 by Nicola Winzer

Replied by Nicola Winzer on topic Re: Image type not supported Error

Okay, I trust you ;)

And it is Joomla 1.5.9.1

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JoomlaWorks Support Team
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16 years 3 months ago #19549 by JoomlaWorks Support Team

Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error

OK, I believe it's ok now!

You can delete from the plugins folder the file

@jwsigpro.php

As you can see I had to insert the code

if($jfsupport) {
  $lang     =& JFactory::getLanguage();
  $language = $lang->getBackwardLang();  
}

Can you confirm that it's ok?

Thank you!

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Nicola Winzer
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16 years 3 months ago #19550 by Nicola Winzer

Replied by Nicola Winzer on topic Re: Image type not supported Error

Great. It is working fine now. Thanks!

You realy want me to delete the file plugins/content/jwsigpro.php?

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16 years 3 months ago - 16 years 3 months ago #19551 by JoomlaWorks Support Team

Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error

No no!!!

Not the file jwsigpro.php
but the backup file I took, the file @jwsigpro.php!

;)

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Nicola Winzer
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16 years 3 months ago #19552 by Nicola Winzer

Replied by Nicola Winzer on topic Re: Image type not supported Error

Okay... :-[ Sorry!

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thexman
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16 years 2 months ago #19553 by thexman

Replied by thexman on topic Re: Image type not supported Error

I have to say, I have to agree with all other posters in saying WTF do I have to make all my images lowercase. Not that this is spelled out in the component instructions (it isn't), but the fact that I had (like others) installed the free version and decided the Pro was worth it. Now I find that unlike the free version which happily displayed any file name, I have a dirty big error pointing at the same folder. How can the free verison possibly have more useful functionality than the Pro version ? isn't it supposed to be the other way around ?

And if it is in the free version, surely it can't be that hard to implement in the Pro version ?

On the upside, the Pro version does work well.

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JoomlaWorks Support Team
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16 years 2 months ago #19554 by JoomlaWorks Support Team

Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error

Hi there!

About the lowercase issue you can find a patch here
with that you don't have to rename all your images.

I'm a bit confused, what exactly is the feature of the free that doesn't have the pro?

Thank you!

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