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SIG Galleries disappeared

  • Kaveen
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2 months 1 week ago #168683 by Kaveen
Kaveen created the topic: SIG Galleries disappeared
Hi i got a problem with Simple Image Gallery pro
it has always functioning well but now i recognize that in the pages were i put the link to the galleries nothing appear but the SIG tag
es. {gallery}Blue_2000-2010{/gallery} as in the pictures i've attached
Can you help me? In the past was functioning well... maybe that this problem happen with the last Joomla versions upgrades?
This is the url of one of the pages i'm talking about www.patriziaottaviani.com/index.php/it/test/blue-2000-2010.html
Thank U!
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1 month 3 weeks ago #168860 by Fotis
Fotis replied the topic: SIG Galleries disappeared
Make sure you're using the latest SIGPro release. Then post in our helpdesk to assist you directly.


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1 month 2 weeks ago #168978 by Kaveen
Kaveen replied the topic: SIG Galleries disappeared
At the moment i have the 3.0.8 version, it is ok?

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1 month 2 weeks ago #168982 by Fotis
Fotis replied the topic: SIG Galleries disappeared
Have you checked that all SIGPro plugins are published?

(If you have Joomla 3.8.12, I highly recommend you update to SIGPro latest (currently 3.5.0 pre-release) as there are many improvements everywhere, including new gallery layouts...)


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1 month 2 weeks ago - 1 month 2 weeks ago #168986 by Kaveen
Kaveen replied the topic: SIG Galleries disappeared
yes all Sigpro plugins are activated ... the other release you talk about it is it free or i've to buy it?
Last Edit: 1 month 2 weeks ago by Kaveen.

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1 month 2 weeks ago #168988 by Kaveen
Kaveen replied the topic: SIG Galleries disappeared

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1 month 2 weeks ago #168994 by Fotis
Fotis replied the topic: SIG Galleries disappeared
I'm afraid I don't see any difference. If the plugins tags still show, something is stopping SIGPro's content plugin from rendering. It could be another extension causing the issues.

If you want to be sure, uninstall SIG Pro and install the free version of it. If the free version does not run as well, then something else is causing issues in the way content plugins are executed.

As for the update, you will have to renew your subscription to get the latest 3.5 version. If you renew your subscription, I can also offer premium support from our helpdesk system and directly debug the problem for you.


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1 month 2 weeks ago #168998 by Kaveen
Kaveen replied the topic: SIG Galleries disappeared
OK i would like to try to uninstall SIG Pro and install the free version but can you tell me if all my PRO settings will be saved or i will lost all my work.. there are several galleries!

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1 month 2 weeks ago #169014 by Fotis
Fotis replied the topic: SIG Galleries disappeared
The galleries are never lost. That's one of the benefits of using SIG Pro or SIG (free) over other gallery systems. And free is interchangeable with pro exactly so you have a smooth upgrade path if you're coming from the free version.

But you will lose the component settings, so just note them down in case you need to re-install SIG Pro (same or newer version if you decide to renew your subscription).


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