I'm not happy: I placed an order on April 29 (72B97584YR0912929) which gives me the right to support and asked a question on the mail form on your site. Because I got no answer, I opened a ticket (54645). After 1 month, no answer. Is this normal? If you are not able to answer me, I request the full refund of my order immediately. =11.0ptF.R.

Ok, I continue with the ticket. Thanks.

The same thing happened to me. No response to the request from 2022-05-02 13:46 (54643).
I paid for another year in January (9U905052S7835803X) to get updates and help from the support but nothing happens. No answers and reactions and the ticket is open, too.

Hi,

I don't know who complex the changes from J3 to J4 are (and honestly I don't care).
The main problem is not, that there is no J4-version of SIG Pro, but I have started a ticket about 9 month ago where you stated, that the J4-version will be available in 2 months ...
I am a developer myself and I know, that quickly written timelines are dangerous and calculated with 3 month.
But in the end, I decided to wait for the J4-version (also because I WANT to use the backend).

But it has been 9 months now and as far as I see, the answers are still the same ... I am tired waiting.

Is there any possibility for you to define a "solid" timeframe for the J4-version or not?
If not, I (and probably many others) will have to look for alternatives ...
I would love to stick to SIG Pro as it is (in my opinion) the best alternative around.

Best regards

Hi,
I agree with you: too long to have support. The 2022-06-02, I continued a ticket and wrote that their solution doesn’t work. No answers to this day.