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2 months 1 day ago #172921 by Katey
Katey created the topic: HTTP 500 Error
Hello, I have a simple gallery shortcode on one page that works fine. I duplicated the page added in a shortcode that linked to a different image folder and for some reason that page won't load now.

The image folder permissions are the same. Not sure what else to check. Any input would be greatly appreciated!

Thanks,
Katey

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1 month 3 weeks ago #172940 by Fotis
Fotis replied the topic: HTTP 500 Error
Perhaps you have too many images and the thumbnail creation process (which is CPU intensive on the server) takes more time than allowed by your server setup. Reduce the count of images or the size of them and try again. Alternatively, if you have access to PHP's memory_limit, try setting that value to 64M, 128M or 160M.

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1 month 3 weeks ago #172986 by Katey
Katey replied the topic: HTTP 500 Error
Thanks for your reply. The image folder that it should be showing is smaller in size then the other page thats working.

leapforwardlangford.com/dance/index.php?option=com_content&view=article&id=150&Itemid=462
leapforwardlangford.com/dance/index.php?option=com_content&view=article&id=151&Itemid=476

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1 month 2 weeks ago #173008 by Fotis
Fotis replied the topic: HTTP 500 Error
In Joomla's global configuration, set error reporting to "maximum" and let me know. I need to see the actual PHP errors that cause the 500 server error message. It's also most likely you've exceeded your PHP's memory_limit.

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1 month 2 weeks ago #173024 by Katey
Katey replied the topic: HTTP 500 Error
Hello, I've changed the error reporting to Maximum. Thanks for your help!

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1 month 2 weeks ago #173025 by Fotis
Fotis replied the topic: HTTP 500 Error
As suspected, SIG is hitting your server's memory limit for PHP, primarily because there are too many images on the gallery in combination with something else running on that page that also eats up or requires additional memory from PHP, in comparison to the working URL.

Either request a higher memory_limit value for PHP (yours is 64M now) from your webhost or use less or smaller to resize images.

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1 month 1 week ago #173088 by Katey
Katey replied the topic: HTTP 500 Error
Hello, the error remains after the memory_limit has been increased. One page works and that has a larger file of images. The page that isn't working has less images and all images are compressed. Do you know if there could be anything else thats causing the error?

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1 month 1 week ago - 1 month 1 week ago #173092 by Fotis
Fotis replied the topic: HTTP 500 Error
It may be because some other plugin is executed in the background as well, adding extra load to the server.

Either way you're using way too many images for a web gallery (purely from a frontend performance standpoint).

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Last edit: 1 month 1 week ago by Fotis.

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