What do you mean exactly? Do you get any javascript errors?



Pete Thompson said:I'm running the new version of k2, but they're not playing nice with the mootools upgrade plugin, so no luck for me. Do I need to clear the cache for the server or something?

I'm running the new version of k2, but they're not playing nice with the mootools upgrade plugin, so no luck for me. Do I need to clear the cache for the server or something?

I turned on error messaging in Joomla and the code appearing after the installation of K2 v 2.4.1 is attached in the file show-errors.txt. In the K2-controlpanel.txt you'll find the code generated when displaying K2 control panel after installation. I also attach the source code of the generated web page when returning to the dummy site URL after the installation: source.txt. Sorry for the Swedish sentences, but I hope you may find what you are looking for.
The backend of the dummy website works after upgrading K2, it's the frontend that fails.
I not quite sure what kind of information you need. If the attached files do not hold useful information for you, please advice on what more material you need.

Rdgs
Lefteris Kavadas said:A blank page indicates a PHP error. Please turn on error reporting to see the error. Otherwise i m afraid cannot help you. Thanks.

I have the exact same problem, this extension breaks the kunena forum but it's because something's worng with the mootools it's using.

How can we force it to use the new mootools 1.2.4 without enabling the plugin system - mootools upgrade as other extensions do?

Hi. What do you mean by no siet available? Do you get any error?



Mats Arvendal said:I deleted my non-working dummy and created a new one by these steps:
1. Uploaded a total copy of all files the live Joomla/K2 website to the folder of my dummy
2. Changed the configuration.php file to the new variables
3. Imported a MySQL dump of the live site's db to a specific dummy database
4. Checked that the dummy worked (which it did)
5. I installed the K2 v 2.4.1 over the v 2.2 in the dummy
6. No website available!!!

I have no hacks in K2 core files. I have only added more templates to the folders modules/mod_k2_content and templates/html/com_k2.

Has anyone experienced any problems like this? I don't dare to upgrade the live site until I know what's wrong.

Rgds

I deleted my non-working dummy and created a new one by these steps:

1. Uploaded a total copy of all files the live Joomla/K2 website to the folder of my dummy
2. Changed the configuration.php file to the new variables
3. Imported a MySQL dump of the live site's db to a specific dummy database
4. Checked that the dummy worked (which it did)
5. I installed the K2 v 2.4.1 over the v 2.2 in the dummy
6. No website available!!!

I have no hacks in K2 core files. I have only added more templates to the folders modules/mod_k2_content and templates/html/com_k2.

Has anyone experienced any problems like this? I don't dare to upgrade the live site until I know what's wrong.

Rgds

Hi Tim,

I've tested again on FF, Chrome & Safari & Chrome and my comments are saved & displayed.

Which version of IE do you use ? Do you use the Simple image gallery ? If yes, try to upgrade to the last version (2.0.5, i think). I had some K2.js errors with older versions.

Olivier



Tim said:Hai,
Sorry still no luck, if I unpublish the ajax tweet and want to react it does nothing. Other options

Thx
Tim

UPDATE!!

I've discovered that this is causing the problem -
/modules/mod_k2_content/tmpl/Default/default.php

if($params->get('itemReadMore') && $item->fulltext):

I've deleted the "&& $item->fulltext" part and now it's working fine. I'm just not sure about why you'd like to add it???


Still not sure about the ordering though. Please see attachments :

"ordering" shows the backend ordering

"frontend" shows the frontend display.

It's obvious they're not the same... And in the module setting the "Ordering" is set to be "order"

Please could anyone help us on this?? Many thanks!

Site URL:http://www.aab.co.uk/In the left column above "Client Login" it is a K2 content module. I've set in the module that "Read more... link" to be "Show", however the "Read more..." link are not showing up! (I've checked that the other parameters are working fine, but I really need the "Read More..."link to show up)Is it a bug of the latest version?Also I've set the module's "Item ordering" to be "Order", but it's not displaying news by the order we've set in K2. Instead it displays item 1, 3, and 4..Please would you have a look at this?If this is a bug of the latest version, how do I switch it back to the K2 2.3 version? Can I just install the old package through extension installer?Many thanks for your help!!!L

Could you point one of your article that using page break ?


Olivier Nolbert said:Hi Guys,
Maybe i'm coming too late but i'm webmastering a website with K2 V2.3 & uber pagebreak and everything works without any problem :

www.syndrome-oc.net

What i've done :

upgraded jce to 1.5.7.4
upgraded sigpro to 2.0.5

In the content plugin list in backend, be sure uber pagebreak plugin is BEFORE sigpro or the gallery won't work.

After that everything is fine in frontend...

Olivier

Hi, I upgraded to K2 2.4 and when I create a table in an article, the border is always set to 1.  I tried saving this to 0 in the editor and in html code, but it always goes back to 1 after I save.

 

I downgraded to K2 2.3 and problem is fixed.

 

Any Idea where I can fix this in version 2.4?

 

Also, anyone know a quick way I can change all my saved articles created in 2.4 to change the border from 1 to 0?  have several articles that need to be fixed up.

 

Thanks.

 

Bill

Any suggestion on how to deal with the problem? The website is unaccessible. Luckily it's a dummy site for testing compontents. But I need to upgrade the real site with a newer K2.

Does anyone have a good idea how to create a duplicate Joomla/K2 website for testing? Maybe it's my dummy that contains some problems?

Anyway, these are the extensions used (besides K2):
- ChronoContact component and plugin
- JCE Contact component and plugin + JCE Mediabox Plugin
- JComments component, module and plugin
- Joomlaworks All Video plugin
- Joomlaworks Simple Image Gallery PRO plugin
- Show K2 module (add menu item in admin control panel)
- Custom Code Module
- Joomla Issuu Plugin
- Bigshot Google Analytics Plugin

Rgds

You mean from simon.getk2.org/ right?

I had the v2.2 and I upgrade it to v.2.4.1 without follow the instructions that you describe on the community.getk2.org/notes/index/show?noteKey=Upgrading_from_K2_v2.0_%22prerelease%22_to_v2.0_build_20090806_%22stable%22I just install the new version as a new component installation.After this I found many errors on the plugins/k2/k2jomcomments.php on line 66One bug that I found is that the link of tags has this error page"
Fatal error: Call to undefined function jcCountComment() in /home/XXX/public_html/plugins/k2/k2jomcomments.php
on line 66"

Doc Chaos
I tried all the acymailing plugins but nothing helped.

Here is a link to a page with the comments at the end.
www.anniezirkel.com/index.php?option=com_k2&view=item&id=51:parenting-lessons-from-the-little-red-hen&Itemid=16

Do you see anything? Could it be that I need to update some plugin or module? I have the JCE editor 154 could that mean anything? Obviously I have no clue so thanks for hanging in there with me.

Annie


Doc Chaos said:Can you give me a link to a page with comments on?
The only thing I can really suggest after looking (and I'm just guessing) is trying to disable Acymailing modules/plugins etc and if no change there, try enabling the mootools upgrade plugin but the mootools plugin is disabled on my sites so it shouldn't be that o.O

Annie Zirkel said:Well I switched to Rhuk and I still have the problem. I only have 7-8 modules enabled and I tried each of these to no avail. I went through the plugins again and didn't have any success there either. Do you have any more ideas? The website is pretty basic so I don't really know where else to look.

Thanks - Annie

Doc Chaos said:Unfortunately it could be either, when I'm troubleshooting JS in Joomla, the first thing I do is switch to Rhuk template to see if its my template causing it, if it turns out to be the template I see if there are any settings that might fix it. Some templates use advanced JS libraries that conflict with one another and there are sometimes a compatibility mode available in the settings. After that I'll turn off the modules that I have on that K2 page and rule out modules as the reason. After that checking plugins one at a time will usually find the conflict, depending on what component I'm working with I can narrow down the possible causes. Since K2 is your issue it is most likely a Content, K2 or a System plugin. Components are rarely the cause since you can only have one component per page view ;) Annie Zirkel said:Hi Doc - thanks for the info. So here is my simple question: Am I looking for a plugin, a module or a component when I start disabling things? My website is www.anniezirkel.com Thanks Doc Chaos said:SIG = Simple Image Gallery plugin www.joomlaworks.gr/content/view/25/42/ About the rest, all I can really say is "There is a JS conflict somewhere" but I'm sure you have either seen or been told this already. To see what is causing the issues you can try disabling content, k2 and system plugins one at a time and when you find out what plugin is causing the problem we might have more luck finding a work around. PS A link to your site could help us guess what plugins might be causing the issue ;)

Can you give me a link to a page with comments on?

The only thing I can really suggest after looking (and I'm just guessing) is trying to disable Acymailing modules/plugins etc and if no change there, try enabling the mootools upgrade plugin but the mootools plugin is disabled on my sites so it shouldn't be that o.O

Annie Zirkel said:Well I switched to Rhuk and I still have the problem. I only have 7-8 modules enabled and I tried each of these to no avail. I went through the plugins again and didn't have any success there either.
Do you have any more ideas? The website is pretty basic so I don't really know where else to look.

Thanks - Annie

Doc Chaos said:Unfortunately it could be either, when I'm troubleshooting JS in Joomla, the first thing I do is switch to Rhuk template to see if its my template causing it, if it turns out to be the template I see if there are any settings that might fix it. Some templates use advanced JS libraries that conflict with one another and there are sometimes a compatibility mode available in the settings. After that I'll turn off the modules that I have on that K2 page and rule out modules as the reason. After that checking plugins one at a time will usually find the conflict, depending on what component I'm working with I can narrow down the possible causes. Since K2 is your issue it is most likely a Content, K2 or a System plugin. Components are rarely the cause since you can only have one component per page view ;) Annie Zirkel said:Hi Doc - thanks for the info. So here is my simple question: Am I looking for a plugin, a module or a component when I start disabling things? My website is www.anniezirkel.com Thanks
Doc Chaos said:SIG = Simple Image Gallery plugin www.joomlaworks.gr/content/view/25/42/ About the rest, all I can really say is "There is a JS conflict somewhere" but I'm sure you have either seen or been told this already. To see what is causing the issues you can try disabling content, k2 and system plugins one at a time and when you find out what plugin is causing the problem we might have more luck finding a work around. PS A link to your site could help us guess what plugins might be causing the issue ;)

Hi,Im using a joomla, i try to upgrade from k2 v2.3 to v2.4.1 and when i try to upload file & install i get an error massage that say: Unable to find install package.What can i  do?

And that ladies and gentleman is K2 for you. That is there attitude laid out for all to see. Never in my life will I shell my hard earned money out for people like that.

There is a very good reason K2 is open source, there is a very good reason why they could never sell it. There is a reason why they don't work for Microsoft/Google/steam.

I have to admit, even i didn't think k2 would lower themselves to that level "yeah we'd help but you called us names"

MUMMY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Lefteris Kavadas said:Hi. OK lets get things cleared. For users of K2 who wish to change the default size can modify the code in the template overrides so an update will not be a problem. This is how all Joomla! 1.5 extensions work so this rule should apply to all extensions you are using. Your instructions on this were great but they have to be applied in the template files. Now for your customers you have to take care about the product you sell to them. This cannot be accepted as a bug. It is a feature request. K2 owes it's success to it's vibrant community. We always like to hear what people have to say and suggest. We like to implement these requests making their lives easier. Unfortunately this request will be rejected. At least for now. The reason for this is that some of you have been arrogant and rude and with no respect about our work. And since you have such a company you could implement this feature and then commit it back. This is how open source communities work. Thanks. Jasper Newton said:Dear Lefteris. The product (s) we will be hopefully selling are; Domain names, Websites, training packages, Tutorials and any kind of website, be it from social networking, e-commerce, finance, real estate. This is where the problem that I cant seem to get anybody to understand comes in.

Its all well and good me "knowing all the tools" and learning how to override the template. When I sell that complete package to the end user, They, like Svein, may have different requirements for the size of the modal window, according to their resolution and operating system (I note he is using Linux, I'm on windows,so proof of that is within this thread). Then they will contact me and ask how they can alter it, If I say, "ah well, the thing is..you've got to do a,b,c,d,e,f,g,h,i,j,k,l, and then re-do it every time there's an update, OR I could go through template overrides with you.?" There response will be "behave mate, ill go elsewhere". Damaging my business.

The simple solution here is to have a back end option, like a text field to enter your own size for the window. This would get rid of all of this nonsense.

Suggestions have been made in this thread that I'm some how not grateful for all k2 has done. In my first response to Christian I stated id be lost without K2, and it is a superb component, you should be proud of what you've achieved. All I'm trying so hard to do is resolve a simple problem for a lot of people. This is constructive feedback which helps any company grow and evolve should never be seen as criticism.

When an user of mine contacts my company with a fault, ill do all I can to help. I think you can learn something from that.

Jasper

Lefteris Kavadas said:Please tell me something, what exactly are you going to sell to your customers? In case you are talking about a website you will sell them also the site template which contains the overrides. Jasper Newton said:Dear Lefteris Please, I emplore you to re-read this thread. I have to re do the customizations because k2 update overwrote them all, then again in 2.4.1. I back the sites up every day without fail but they are pointless if K2 is going to overwrite the files. Template Overrides will not solve the problem that we are all experiencing. I can override the template, but say i then sell the product to a customer, the override wouldn't work for them, All that will do is stop ME and ME alone from having to keep updating. What would be nice is instead of keep being asked what I might be doing wrong, for K2 to say "this is a problem everyone is experiencing, well fix it"

Please answer me this one question; why have K2 not, or are you going to at least consider, implementing a backend option so everybody can set the pop up modal window to their own specification AS OPPOSED to hacking core files?

This way every user for ever wont need to override anything/hack core files. I have said it 8 times now, there is no possible reason for not doing. If your too busy and its zero on your list, fine, then just say so.

Svein keeps saying its not a bug. K2 have already responded to me in a much earlier thread saying it was and they've fixed it; (quote)
reply by Simon Wells (K2 Support) on May 11, 2010 at 7:21pm
@Mike
This is a known bug.
I have tested and reported this, it is fixed and working in the V2.3svn (beta only)

Simon
K2 Support

, which one is it? either it is or is not (i note this point keeps being ignored by Svein)

And William suggests we should change our learning styles. We are all here to learn, hence us asking the questions, hence us having forum posts, But a student learns nothing from a poor teacher.

Is this honestly how you feel your users should be treated?



Lefteris Kavadas said:Why do you have to do all these customizations again? You should do the modifications in your template overrides ( in the Joomla! template folder). This way you shouldn' have any problems after upgrading. Jasper Newton said:Dear Lefteris, Thank you for your response, I am struggling to see how the point is not being taken on board; I/we know, that the fields CAN be overwritten I/we KNOW the files can be modified, I/we KNOW that there are many customizations that can be done, all of these things, we KNOW and are well aware of. ******HERE IS THE POINT****************; when we upgrade to a new version of K2, we have to do all these customizations again. WHY? why can't k2 incorporate a simple backend size option, instead of the 12 files x 4 sites I have to do every-time? , if I haven't made myself clear enough, I am not asking if it is possible to change the modal window size, I am asking why K2 wont incorporate this with a change-log? please re-read my previous post about the damage this WILL have to prospective customers. Am i to assume then a bug can only be a bug if you decide it is? whats the point of having a bug report system? What would be nice if somebody, just one person from K2 would spend half as much effort in to addressing this issue instead of telling us there's no problem.
Lefteris Kavadas said:First of all the window size values are on template files which means that they can be overwritten. We put there some default values. So when a user has such issues he can increase his screen resolution. Alternatively you can override the template files and set whatever dimension you like. I still cannot get where the bug is. Jasper Newton said:Hi Svein, I apologize if my post (s) have in anyway appeared directed at yourself, my frustration gets the better of me. My frustration/disbelief is with K2 As I have explained before, this annoyance s a bug. it is a bug because K2 say its a bug, who am I to argue? My sites are running Joomla 1.5.18 and now K2 2.4.1. However this has been an issue since K2 was released, across all versions. Here is the problem; The modal window pops up too large so you cannot see the top and bottom of it WITH or WITHOUT a scroll-bar. I am using K2 store plugin, and you cannot see the price field (a Massive problem on a shopping site)!!!!!! but also this a problem on all my sites. Secondly If you can actually get to see the save and cancel buttons,the save button, whilst saving the item, doesn't close the window. It does say item saved, but guess what, you cant see that because the modal window is too big, now as somebody mentioned on here (sorry forgot who) we know that its saved, we know we don't have to worry because we know it s a bug, plus we can back end it. It is a potentially paying customer who will not only leave my site, but could damage my future business with bad reports and ratings, all because of a nonsense problem to which a solution has been found. I am so passionate about this because I care about my customers experience with my company.
the front end user will struggle to a point where they give it up, hence why I and others do see it as a massive problem. More so when we have provided the solution, there is absolutely no excuse for it not to be done.

All my user permissions and category setups have been done.It is therefore a fault for the end user. The user would see this as a bug and go elsewhere.

Here's what Ive done to help resolve the situation;

1) found the solution
2) contacted K2 twice
3) contacted joomlaworks on 3 occasions
4) brought it to k2 supports attention
5) started this thread off to further highlight the problem
6) posted a blog on the front page to highlight this problem

Here's what k2 have done;
1)...............................................................

I have to say I am so very grateful of the time you have so far spent trying to help.

Jasper


Svein Wisnaes said:Good start as a report, but need some more info: Website URL Joomla version Template you are using (and version) Browser you use to view your site Operating system running on your computer I have added my findings to the report. Let's see what happens. BTW - the link you provided here is wrong. The correct link is: community.getk2.org/forum/topics/bug-with-edit-window-in-front If you are quick, you might be able to edit it :-)

Here is something important:

I want to come back to the problem with the window size. Can you provide the info I asked about in the last post? I would like to get to the bottom of this problem as I do not get the it on my own computer.

I managed to upgrade anyway. I just renamed the com_k2 folders to old_com_k2. After that I worked fine..

Hi. OK lets get things cleared. For users of K2 who wish to change the default size can modify the code in the template overrides so an update will not be a problem. This is how all Joomla! 1.5 extensions work so this rule should apply to all extensions you are using. Your instructions on this were great but they have to be applied in the template files. Now for your customers you have to take care about the product you sell to them. This cannot be accepted as a bug. It is a feature request. K2 owes it's success to it's vibrant community. We always like to hear what people have to say and suggest. We like to implement these requests making their lives easier. Unfortunately this request will be rejected. At least for now. The reason for this is that some of you have been arrogant and rude and with no respect about our work. And since you have such a company you could implement this feature and then commit it back. This is how open source communities work. Thanks.

Jasper Newton said:Dear Lefteris. The product (s) we will be hopefully selling are;

Domain names, Websites, training packages, Tutorials and any kind of website, be it from social networking, e-commerce, finance, real estate. This is where the problem that I cant seem to get anybody to understand comes in.

Its all well and good me "knowing all the tools" and learning how to override the template. When I sell that complete package to the end user, They, like Svein, may have different requirements for the size of the modal window, according to their resolution and operating system (I note he is using Linux, I'm on windows,so proof of that is within this thread). Then they will contact me and ask how they can alter it, If I say, "ah well, the thing is..you've got to do a,b,c,d,e,f,g,h,i,j,k,l, and then re-do it every time there's an update, OR I could go through template overrides with you.?" There response will be "behave mate, ill go elsewhere". Damaging my business.

The simple solution here is to have a back end option, like a text field to enter your own size for the window. This would get rid of all of this nonsense.

Suggestions have been made in this thread that I'm some how not grateful for all k2 has done. In my first response to Christian I stated id be lost without K2, and it is a superb component, you should be proud of what you've achieved. All I'm trying so hard to do is resolve a simple problem for a lot of people. This is constructive feedback which helps any company grow and evolve should never be seen as criticism.

When an user of mine contacts my company with a fault, ill do all I can to help. I think you can learn something from that.

Jasper

Lefteris Kavadas said:Please tell me something, what exactly are you going to sell to your customers? In case you are talking about a website you will sell them also the site template which contains the overrides. Jasper Newton said:Dear Lefteris Please, I emplore you to re-read this thread. I have to re do the customizations because k2 update overwrote them all, then again in 2.4.1. I back the sites up every day without fail but they are pointless if K2 is going to overwrite the files. Template Overrides will not solve the problem that we are all experiencing. I can override the template, but say i then sell the product to a customer, the override wouldn't work for them, All that will do is stop ME and ME alone from having to keep updating.

What would be nice is instead of keep being asked what I might be doing wrong, for K2 to say "this is a problem everyone is experiencing, well fix it"

Please answer me this one question; why have K2 not, or are you going to at least consider, implementing a backend option so everybody can set the pop up modal window to their own specification AS OPPOSED to hacking core files?

This way every user for ever wont need to override anything/hack core files. I have said it 8 times now, there is no possible reason for not doing. If your too busy and its zero on your list, fine, then just say so.

Svein keeps saying its not a bug. K2 have already responded to me in a much earlier thread saying it was and they've fixed it; (quote)
reply by Simon Wells (K2 Support) on May 11, 2010 at 7:21pm
@Mike
This is a known bug.
I have tested and reported this, it is fixed and working in the V2.3svn (beta only)

Simon
K2 Support

, which one is it? either it is or is not (i note this point keeps being ignored by Svein)

And William suggests we should change our learning styles. We are all here to learn, hence us asking the questions, hence us having forum posts, But a student learns nothing from a poor teacher.

Is this honestly how you feel your users should be treated?



Lefteris Kavadas said:Why do you have to do all these customizations again? You should do the modifications in your template overrides ( in the Joomla! template folder). This way you shouldn' have any problems after upgrading. Jasper Newton said:Dear Lefteris, Thank you for your response, I am struggling to see how the point is not being taken on board; I/we know, that the fields CAN be overwritten I/we KNOW the files can be modified, I/we KNOW that there are many customizations that can be done, all of these things, we KNOW and are well aware of.
******HERE IS THE POINT****************;
when we upgrade to a new version of K2, we have to do all these customizations again. WHY? why can't k2 incorporate a simple backend size option, instead of the 12 files x 4 sites I have to do every-time? , if I haven't made myself clear enough, I am not asking if it is possible to change the modal window size, I am asking why K2 wont incorporate this with a change-log? please re-read my previous post about the damage this WILL have to prospective customers. Am i to assume then a bug can only be a bug if you decide it is? whats the point of having a bug report system? What would be nice if somebody, just one person from K2 would spend half as much effort in to addressing this issue instead of telling us there's no problem.
Lefteris Kavadas said:First of all the window size values are on template files which means that they can be overwritten. We put there some default values. So when a user has such issues he can increase his screen resolution. Alternatively you can override the template files and set whatever dimension you like. I still cannot get where the bug is. Jasper Newton said:Hi Svein, I apologize if my post (s) have in anyway appeared directed at yourself, my frustration gets the better of me. My frustration/disbelief is with K2 As I have explained before, this annoyance s a bug. it is a bug because K2 say its a bug, who am I to argue? My sites are running Joomla 1.5.18 and now K2 2.4.1. However this has been an issue since K2 was released, across all versions. Here is the problem;
The modal window pops up too large so you cannot see the top and bottom of it WITH or WITHOUT a scroll-bar. I am using K2 store plugin, and you cannot see the price field (a Massive problem on a shopping site)!!!!!! but also this a problem on all my sites. Secondly If you can actually get to see the save and cancel buttons,the save button, whilst saving the item, doesn't close the window.
It does say item saved, but guess what, you cant see that because the modal window is too big, now as somebody mentioned on here (sorry forgot who) we know that its saved, we know we don't have to worry because we know it s a bug, plus we can back end it. It is a potentially paying customer who will not only leave my site, but could damage my future business with bad reports and ratings, all because of a nonsense problem to which a solution has been found. I am so passionate about this because I care about my customers experience with my company.
the front end user will struggle to a point where they give it up, hence why I and others do see it as a massive problem. More so when we have provided the solution, there is absolutely no excuse for it not to be done.

All my user permissions and category setups have been done.It is therefore a fault for the end user. The user would see this as a bug and go elsewhere.

Here's what Ive done to help resolve the situation;

1) found the solution
2) contacted K2 twice
3) contacted joomlaworks on 3 occasions
4) brought it to k2 supports attention
5) started this thread off to further highlight the problem
6) posted a blog on the front page to highlight this problem

Here's what k2 have done;
1)...............................................................

I have to say I am so very grateful of the time you have so far spent trying to help.

Jasper


Svein Wisnaes said:Good start as a report, but need some more info: Website URL Joomla version Template you are using (and version) Browser you use to view your site Operating system running on your computer I have added my findings to the report. Let's see what happens. BTW - the link you provided here is wrong. The correct link is: community.getk2.org/forum/topics/bug-with-edit-window-in-front

If you are quick, you might be able to edit it :-)

Here is something important:

I want to come back to the problem with the window size. Can you provide the info I asked about in the last post? I would like to get to the bottom of this problem as I do not get the it on my own computer.